JLab AudioReviews of jlabaudio.com

Customer service nevers gets back to me after earbuds failed. They are within warranty but you cannot contact them if they simply dont reply.

I've been using JLab earbuds for a few years now and they have been great. Sound quality on all of the products I have owned has been excellent and they include features not usually found at their price point. The earbuds have all been very reliable with the exception of one pair which started misbehaving after about 6 months. Unfortunately these things can happen but JLab support and warranty service was excellent - I simply provided them with a copy of my proof of purchase and after sending them an email to prove disposal of the faulty item I was sent a credit to redeem on the Jlab website. The credit is to the value of the faulty product as currently listed on their website and not the purchase price you paid, so you wont lose out if you bought the item on promotion. You can redeem your credit against anything on their website and in my case I decided to pay a little extra and buy a higher end model. The replacements arrived within a few days and are my best earbuds yet!

My new JLab earbuds are faulty 10 months into a 2 year warranty ... but JLab Support have informed me that the 2 year warranty does not count as I baught my new earbuds via Ebay.

Jlab, a perfect company. Jlab' customer-support is insanely well designed. I wrote a mail to them telling them my left earbud was not working properly anymore... In less than a minute a mail came back, saying that they wanted proof of purchase. Sent them the proof of purchase and, 1 minute later, they sent me a new pair. This is the best service you could wish for as a customer. No brand at this rough time we are living in will provide this service, just not hestitating but pleasing the customer. 5+ stars for me! The products btw, have a great, great value for money. Regards, Martijn

JLAB ANC EARBUDS - BEWARE - DO NOT BUY THESE EARBUDS - they are useless. They don't work with their old App or the new App and therefore you cannot control the functions whatsoever. Support was useless and dont take accountability for selling a product (In the UK) that is not fit for purpose. They are still advertised on all of their retail outlets in the UK. I paid £69.99 for them and they literally do not work. They dont even sell the 2nd generation in the UK (apparently the only ANC Version that work with the App) to replace them. It should be be illegal to sell goods that are not fit for purpose. I have raised this with Trading Standards in the UK.

I've had the JLab Go Air Pop wireless earbuds for around a year and a half and they work really well. The case clasp has recently broken so it's a bit of a struggle to get them to charge. I contacted support and they were useless. I kept getting vague emails from a guy called Davian without any questions on their side of how to help. Before this I was going to buy another pair from them. Now I'll never use them again.

Bought the Go Air Sport, they were easy to set up and worked with all the features operating. Neat case with LED's to show charging. Decent enough sound for me anyway. Also, very comfortable to wear and no problems using them out and about. These are budget priced but the quality isn't. No complaints.

Warranty claim approved, processed, and replacement on it way in under 24 hours! Thank you Jlab!