Sharon M.
Exchange
My husband really likes his hat, it's made well and the fit is perfect. I gave the company a 4 because of the poor instructions to initiate an exchange, and the following E-mails that were not at all clear in the process. They were however very quick in sending the replacement we needed.
Response from JJ Hat CenterJul 3, 2026
Thank you very much for your thoughtful feedback. We’re so glad to hear that your husband likes his hat and that the fit is perfect. We’re sorry that the exchange instructions and follow-up emails were not as clear as they should have been. Your feedback is very helpful, and we will use it to improve the process for future customers. Thank you again for your order and for giving us the opportunity to make the exchange right. Best regards Jérôme CEO