We don’t just sell hats. We live and breathe hats. Headwear isn’t just our business—it’s our passion. Founded in 1911, JJ Hat Center is the oldest hat shop in New York and a true institution. For over a hundred years, the hatters have been proud of excellent customer service and competent advice.
JJ Hat Center (jjhatcenter.com) has 215 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Chester M.
The hat that I ordered is still sitting in customs in Elizabeth, New Jersey In good faith, I ordered the hat from JJ hat Unbeknownst to me it was coming in from Italy Customs wants to know the origin of the hat fur Obviously, I have no idea
Christina M.
I am waiting for a response as the hat is damaged. I need to send it back and get a new hat or a full refund. This has been over a week and no respnse
Response from JJ Hat CenterOct 6, 2026
Thank you for your review. We’re very sorry for the delay and for the inconvenience. We have resent our email and hope it reaches you this time. We have also already initiated your full refund. We sincerely apologize that you had to wait for our response and appreciate your patience. Best regards JJ Hat Center
GREGORY B.
I bought a fine hat, well constructed that I liked, BUT the size I ordered XL turned out to be too big. I have tried to contact JJ Hat Center several times in the last week to work out how to exhange this had and get the smaller size. Though I have tried both by phone and email, I have gotten no response- at all. I can't understand it.
Response from JJ Hat CenterAug 21, 2026
Thank you for taking the time to share your feedback. We’re delighted to hear that you liked the quality and craftsmanship of the hat. We’re very sorry that our emails apparently did not reach you. We did receive your exchange request and processed it promptly. To ensure that you receive the perfect-fitting hat as quickly as possible, we shipped the requested smaller size even before your return arrived at our facility. Please feel free to contact us if you have any additional questions. We hope you enjoy your new hat! Best regards Jérôme CEO
Charles M.
Have been waiting a week for a response from the “service” team. I was promised I would hear within 48 hours. Was pleased until I needed something and then the customer service experience fell off the grid. Unfortunate company not aware of the damage this does to their brand. If you truly care about customer care then stay on top of issues that make the experience positive.
Response from JJ Hat CenterAug 21, 2026
Thank you for taking the time to share your feedback. We sincerely apologize that we were unable to respond as quickly as we normally do. Some requests require additional time to review and resolve. However, we should have kept you informed. We understand your disappointment and regret that our communication fell short of the level of service you rightly expected from us. Your feedback is important, and we are taking it seriously. Please accept our sincere apologies for this experience. Best regards Jérôme CEO
Steve R.
No one responded to my request
Response from JJ Hat CenterJul 19, 2026
We’re sorry to hear this. We have sent you an email regarding your request. Please also check your spam or junk folder, as our message may have been filtered there. You’re also welcome to contact us directly via WhatsApp, and our team will be happy to assist you. Best regards JJ Hat Center
Scott H.
Still have not received my order. Did not know that this would have to come from another country. It was supposed to have arrived yesterday, but seems to have stopped somewhere in Alabama with no further information.
Response from JJ Hat CenterJun 5, 2026
Thank you for taking the time to leave a review and share your experience with us. We sincerely apologize for the delay and understand how frustrating it is when an order does not arrive as expected. While many of our products are shipped from within the United States, some items may be fulfilled from one of our international distribution centers depending on availability. We would be happy to investigate this for you and provide a more detailed update. Please contact us at [email protected] with your order number, and our team will review the shipment and assist you directly. Best regards JJ Hat Center
Oswald P.
For the amount of money I pay and number of hats I buy I would expect better service. Multiple calls to both the local shop on fifth Ave and the 1-800 number went unanswered. I need resolution for exchanging a hot for a different size please. I went to the local store and they were unable to help me. Can you assist me?
Response from JJ Hat CenterJun 5, 2026
Thank you for taking the time to share your feedback and for being a valued JJ Hat Center customer. We sincerely apologize for the difficulty you experienced reaching us by phone and for the frustration caused when trying to exchange your hat. This is certainly not the level of service we strive to provide. We would be happy to assist you with your size exchange. Since online orders and in-store purchases may follow different procedures, we would like to review your order details and find the quickest solution for you. Please contact us directly at [email protected] with your order number, or send us a private message through Trustpilot, and our team will take care of this personally. Thank you for bringing this to our attention. Your feedback helps us improve, and we appreciate the opportunity to make this right. Best regards JJ Hat Center
Andrew S.
I placed an order with JJ Hat Center on March 11 for delivery to Canada, based on their stated shipping timelines. Those timelines were not even close to accurate. The hat arrived long after it was needed, making the entire purchase pointless. On top of that, I was blindsided with nearly $50 in import duties that were never clearly disclosed at checkout. That alone was enough for me to refuse delivery. But the real issue here is what happened next: absolutely zero communication. I have sent multiple emails over the course of weeks. Not a single response. No acknowledgment, no update, no attempt to resolve the situation. The item is now somewhere in transit back to them, with no tracking available to me, and I have no confirmation of anything. I’m left with no product, no refund, and no way to get answers. Delays happen. Import fees can be debated. But completely ignoring a paying customer after taking their money is unacceptable. If you are ordering internationally, be aware: Delivery timelines appear to be wildly inaccurate You may face unexpected charges And if something goes wrong, you may get no response at all I’ve now had to escalate this through my credit card company due to the complete lack of communication.
