Lorne S.
Broken machine in 2 days &. No warranty or Response from Seller
Received machine.. cord was faulty.. sent email requesting a new cord.. got a response right away.. said they would be happy to send a new cord... used the machine twice.. on the second use.. the machine started making loud noises and then just stopped.. sent email requesting action on how to handle this situation and no response.. sent video of the machine making loud noises and not working.. no response.. sent another email asking if they were going to stand by their 1 year warranty since we only had the produxt for 2 days and didn't even get to use it but 1.5 times.. and I got zero response.. it's been 2 days now since I first emailed them and zero response.. $400 down the drain..and they could care less about their product or customer service... My advice is to stay away from this vendor.. not sure how they overlook 4 emails for 2 days straight... ****** Update as of today 6/13/2019 ***** They have now sent me new "PARTS" to repair the machine...Not a new machine but parts to replace.. they did NOT come with any instructions so I had to figure this out on my own.. this took about an hour or maybe longer to get done.. still not sure how this is satisfactory to your customers.. blew me away when I had to become a technician to fix something I just bought.. This company at least will get you something going back in the positive direction.. I personally just did not like the way it was handled.. I am still waiting on the power cord that they said they would send several weeks ago.. they say it's in the mail.. other than that I would just give them 1 additional star so the rating would only be a 2 as far as I am concerned. In order to have gained 4 or 5 I would have liked an apology and a new machine so I wouldn't have had to wait so long and then do all the work to get it back going. Hope this review helps some of you.
Response from JesskyJun 21, 2019
Dear Lorne! Thank you for your order from us, We are very sorry to bring you a bad experience , We have tested several times on each machine to ensure quality before shipment. Almost no customer feedback has any quality problems (unless there are very few chances that the package has be damaged in transit) . but plase don' worry, we have to responsibility for our customer, According to our technician analysis, your machine only needs to replace the adapter. we have sent the adapter to you . Should there be any assistance, please feel free to contact us again, thanks Best Regards The Jessky Team