Jenn-AirReviews of jennair.com

I've had this fridge for about 3 years now, I did purchase it second hand (it was purchased new in 2017). However, in the last 6 months the compressor stopped working. I had it replaced through Jenn-Air, I did get it covered under warranty. I did have to replace all of the food in the fridge, which it happens, I was fine with it. A couple of months later, the fridge stopped working again. Apparently the lines for the refrigerant weren't replaced which I was then later told was a must when replacing the compressor... all food thrown out again.. lines replaced.. this time on my dime. A couple of months later, the fridge stopped working again! All food thrown out... AGAIN.. the OTHER line that goes to the compressor was dysfunctional. I replaced that one... on MY DIME... AGAIN.. now here we are today, guess what.. THE FRIDGE STOPPED WORKING AGAIN.. ALL FOOD THROWN OUT.. AGAIN!! Now I have to have the technician come out and diagnose it.. AGAIN. It's a $6,000 fridge new.. All I'm being offered is a 25% credit on a new fridge.. I personally don't have $6,000 to replace this fridge. Horrible product, it doesn't even belong in a landfill. It should be launched into space. This is the WORST experience I've had with a product.

Jennair refrigerator ice maker will not make enough ice to meet their standards. Repair staff does not know what to do so Jennair is washing their hands of the issue. Purchased new ( retail $5699), not our price. 2 other refrigerators have worked fine in this location.

1 étoile est déjà trop pour leurs produits. Bad luck dès le premier jour. Jour 1, la plaque à induction explose, la compagnie veut seulement échanger la plaque à induction au lieu du four complet. Après une très longue négociation, il y a possibilité d’avoir un nouveau four. Depuis, y’a eu réparation de l’élément / le contrôle d’induction ,en plus d’avoir pris feu dans les derniers temps. Ceci dit, aucune cuisinière pour les prochains mois ce qui ne fait aucun sens. Le frigidaire a brisé 4 fois durant la même année, machine à glace / lumières … et le board du lave-vaisselle brisé pendant 3 mois car ils n’ont jamais aucunes pièces. Pire compagnie. Produits épouvantables et service après vente -1000

We built our home 5 years ago and our microwave and oven wall combo stopped working. Asked to have someone come fix it, So they said they would send someone out. the technician still hasn’t shown up!!! I waited 4 hours (the time frame they give you 🙄) and still no call no show. I will NEVER buy jennair products ever again and will warn our friends. We build speck homes and will never buy for our future builds!

Jenn Air is a horrible company and I am so Sad we purchased their products. We did a complete kitchen remodel and purchased all Jenn Air appliances. After three years there was an electrical fire inside the oven and it almost burnt down our house. They were going to only prorate a new oven for us even though their product caused an electrical fire in our house. Thankfully, the company who installed the product gave a three year warranty so we were able to fight for a new oven. However, Jenn air made us pay the difference in the new model. Their faulty oven almost killed my entire family and this is the way they responded. I am not done fighting this issue, nor will I ever recommend Jenn Air as a company or products.

Jenn Air refrigerator gave up the evaporator after 4.5 years. It is still under warranty, but they cant or wont tell me when the part is going to be available. Its very strange how they will not communicate with a customer who has spent almost $20K on Jenn Air appliances. With no answers from Jenn Air, we are forced to buy a new refrigerator. For sure, it will not be a Jenn Air or Whirlpool brand.

Buyer Beware We have two Jenn Air ovens that have gone out on us within 5 years of purchase. There is a problem with the computer board on both appliances. I find this ridiculous. The cost is $700/piece to replace not including labor to reinstall. These units are expensive and should last much longer than this. We have had much better luck with GE but these appliances came with the house upon purchase.

A certified service technician diagnosed my Jenn Air range in late January 2024 and said a part had to be ordered. For now, the oven can only bake at the presets of 350 or 375. He did say that it might be a long time before it would be available. At the end of May, there was no word on the part, so, wanting to solve the problem sooner, I searched almost every parts supplier in the USA & Canada and no one had the part. I called Jenn Air corporate, and they claim they can do nothing to motivate the supplier to manufacture the part. The end of 2024 is the forecasted delivery date. Seriously, ALL of the USA & Canada parts suppliers are out of the part and there is nothing Jenn Air can do? We have a $3,000 boat anchor in our kitchen that can boil water but not bake a cake! Frustrating!!!