Jenn-AirReviews of jennair.com

Second replacement control panel since oven was installed in 2018. $950 this round. Stay away from Jenn Air, far away.

Jennair réfrigérateur et congélateur 48 pouces à ne pas acheter à moins que vous vouliez changer les ampoules régulièrement, les dernières ont durer 6 semaines. Pour le micro-ondes c’est pire ça prend deux techniciens pour changer une ampoule qui brûle aux 6 mois car il faut retirer l’appareil pour la changer par le dessus, un très mauvais design et ils ne s’empressent pas à venir faire le service Jean martel

My microwave and oven wall combination has been inoperable for more than 8 months. I have contacted the service number and a technician came out and diagnosed the problem and ordered the part. It was ok back ordered. He told me he would be in touch in the next 2 weeks to update me with an ETA. He never called back. I have called several times and I keep being told they will reach out to the technician to call me. They say he should have been able to get the part. It has literally been 8 months and NOTHING. I have a useless oven and microwave so I am cooking with an air fryer and BBQ. Jenn Air/Whirlpool lacks any type of costumer care. There appliances are very expensive but they constantly break and there is zero concern for customers or accountability.

Jenn-Air products are not worth the money or the headache! We have been through TWO Jenn-Air double ovens with convection in the last 5 years. They both came with self cleaning and was told by the service repair man that selling this feature is an oxymoron: Use it and it will fry your mother board. I had no idea! With the first oven, I used once a year, that's what fried the motherboard. We went ahead and got another one and this time I followed the service repairman's advice: I didn't use the cleaning function at all (How much is this added feature to an oven YOU CANNOT USE?) and the motherboard burnt out again. Was it because I used the convection oven this time? After our second one went out, we were told it would cost $2800 to repair, that we are better off buying something new and not Jenn-Air but before you do that, call them again and tell them this is your second oven in less than 5 years., they might do something for you. We called, and the women who happened to be on the other end of the call, didn't try to work with us, did try anything! We are SOL! AND ANOTHER $5000 OUT OF POCKET! AGAIN! DO NOT BE SOLD ON "HIGH LINE APPLIANCE". DO NOT BE SOLD ON LUXURY BRAND! DO NOT BE SOLD BEAUTY! THIS COMPANY SUCKS! AND THEY FRANKLY DON'T GIVE A DAMN, DARLING! Our Jenn-air stove top went out after 4 years and had to buy a new one because the igniter was no longer made. Another $2300 out of pocket in one year!

Their dishwasher racks rust out! The company refuses to replace this defect. this should never happen. The replacement rack for the bottom costs over $300 to replace.

Bought a complement of appliances for kitchen remodels - all were installed in early 2018. Fall of 2023, dishwasher broke down so many times it was replaced earlier this year. Double oven needs new mother board - $1200. Refrigerator ice compartment is routinely clogged. Overall, wouldn't recommend. They were more expensive than other options but didn't provide a commensurate value.

In 2019, we made a substantial investment in our kitchen appliances, which included a Jenn-Air refrigerator, all purchased from top line appliances store. To safeguard this investment, we opted for an extended warranty through Jenn air / Danmak Appliances. To my dismay, within the first year of purchase, our refrigerator's ice-making machine ceased functioning. Subsequently, we have had several technicians visit our home in an attempt to rectify the issue. Regrettably, none have been successful in resolving the problem. The most recent technician not only failed to fix the issue but also mishandled our refrigerator, resulting in a noticeable dent on the door. This ordeal has stretched over a year, during which our ice-making machine remains non-functional. Each time I contact service department, I am met with a dismissive response, asserting that the ice machine is not considered an emergency since the refrigerator continues to operate. Allow me to express my frustration at this statement. The ice-making function is an integral part of the appliance we purchased, and its malfunction significantly impacts our daily routines. This ongoing inconvenience is unacceptable, particularly considering the resources invested in both the initial purchase and the extended warranty

13 year owner of a Jenn-Air fridge with an ice maker, that we almost never used. Recently had a batch of discolored ice cubes, Called Jenn-Air Replacement Parts, gave them Model and Serial Numbers. They checked, came up with the right filter and I purchased two, total $157.51. Included in the purchase invoice was a shipping charge, which was fine with me. So that's the first shipping charge. When it turned out that my fridge had no water filter system, Jenn-Air admitted that some of those models had been made without water filters. They sent me instructions on returning the filters, at my expense, Shipping paid twice. Then when they issued a refund they deducted the shipping cost, which they had never paid; remember I had paid the initial shipping and the return shipping. Because, to be generous, we'll just say they made a mistake. So their policy is that they never return the cost of shipping, that they never paid. Remember, with a little research you can find the same part for a lot less money. Last time I deal with Jenn-Air for help or replacement parts.