Jenn-AirReviews of jennair.com

We purchased a Jenn-air electric downdraft cooktop now the cooktop looks well made as we had one for 40 years. The new cooktop we assumed that everything would line up ,we were wrong with installation instructions, a child in grade one could do a better job with the format of the instructions that came with the Jenn- air! with nobody that you could phone that could help you with the installation. Instructions are horrible. If you purchase one make sure your liquor cabinet is open as you will be extremely frustrated by the instructions Buyer beware!!!!

I purchased JennAir appliances about five years ago and spent $27000, expecting long-term reliability and premium service. Recently, it developed an issue, so I contacted JennAir for support. They sent a technician and charged me $159, only to tell me that the part needed for the repair is no longer available. I was then offered just 25% off a new appliance. I found this really disappointing — not just because the appliance failed sooner than I expected, but because I essentially paid for a service that led nowhere. It feels unfair to charge for a repair visit when the solution doesn’t exist. For a high-end brand like JennAir, I expected better product longevity and customer support. I'm frustrated and honestly hesitant to invest in another appliance from this brand unless they rethink how they handle these situations. Buyers should be aware that support may not last as long as the product should.

Horrible NEVER BUY JENN AIR! I spent almost $10,000 on what i thought was a quality stainless steel oven/microwave from Jenn Air 3 years ago and HAS NEVER WORKED CORRECTLY. Judd and Black (installer) have been out SIX TIMES CORRECTING THE SAME electronics issue. Jenn Air requires yet another diagnostic. HORRIBLE STAY AWAY FROM JENN AIR, NO LONGER QUALITY

Purchased a convention wall oven and have had issues since we purchased the oven. It has undergone frequent repairs and still does not work correctly. The temperature is 100' below set temperature and shuts down on it's own while baking. We have had repair person here trying to address repair issues for months to ensure proper operation. They were told from Jen Aire that they have to basically try different parts until it works correctly. Have a $6000 oven and can use it to cook. Very disappointed. It has been 6 months and still waiting on it to function properly.

I'm so disappointed. Bought the top end refrigerator, steam oven and convection/microwave. The refrigerator is registering 50 degrees, and now needs a new 'board' - it's 2 months older than 2 years old, so 'out of warranty'. The microwave is so loud, it's difficult to have a conversation when it's on. After coming out to check on it, service company says 'that's normal'. The steam oven is so small, it probably can steam 2 artichokes. I've had steamer ovens in my past, and loved them. These appliances are the biggest mistake I've ever made in 50 years of remodeling and building. The dealer refused to do anything more, and, according to them, same for Jenn Aire. I'm going to donate them and go back to subzero, which I had for over 30 years.

I bought 3 expensive appliances and all three required expensive fixes within the first 5 years. Beautiful appliances to look at but made with inferior internals…. Customer service is horrible. Impossible to reach them.

Stuck Error Key on in-wall oven which led to replacing the whole front panel ($1000+) only to last for a couple years. It's such a small defect that leads to a huge cost. The part should be recalled and fixed not just replaced with an identical part that has the same fundamental flaw. My $40 microwave has lasted longer than this $1000+ part.

Buyer beware! Terrible Jenn Air refrigerator is under warentee and cannot be fixed by authorized service technicians. Two months not functioning!!! Ice doesn’t dispense, interior light & water work intermittently. Poor customer service & poor performance by appliance. Attractive frig but unacceptable functionality. Don’t buy Jenn Air!