Jenn-AirReviews of jennair.com

Based on my experience and in my opinion. Absolutely the worst set of appliances we have purchased. If that were an option, would have rated Zero stars. Advertised as high-end with a premium price tag. Bought all appliances from this brand by trusting the parent Whirlpool brand. Bad workmanship on trims, cooktop burner labels that are stenciled on and disappear with regular non-abrasive cleaning. To top it off, installation by Best Buy was an unmitigated disaster- shoddy, uncaring…never again! Microwave magnetron gave up just outside of warranty, now dishwasher is malfunctioning. Stove hood has such sharp edges that one could easily lacerate one’s head. Buyer beware!

I have purchased the high in Jenn Air ovens - $3,000 every 3 years because the control boards keep failing - never again - tired of changing out ovens.

we purchased a complete set of appliances from Jennair in 2017 - this included a wall over/microwave and a gas oven range. Over the past 7 years they both have shown error code -Error code F2E1 stuck shorted - year one they replaced the panel - instructions have been cut power turn it will reset - that is until now August 2025 - multiple calls no answer - chat bot offers 20% off a new one (unit is upwards of $8000) and the part is $2700 - but back ordered indefinitely - if we had done our due diligence we would have read how many of their oven units have this issue - i want to believe they would fix it and look after previous customers but here we are .......... regardless there will not be another whirlpool or Jenn air product - their customer service is sub par at best - if you can even get through their operator

Absolutely horrible experience with my JennAir stovetop. It broke within two months of normal use — and here I am a full month later, still waiting for it to be fixed. For a brand that sells itself as “luxury,” the quality and service are anything but. The appliance failed out of nowhere, customer service has been painfully slow, and every update feels like another delay. I’ve had cheaper brands last YEARS without a single issue, yet this premium-priced stovetop can’t make it past 60 days. Save your money and your sanity. I will never buy JennAir again.

I want to let everyone know that I purchased a double oven that worked fine at the beginning, but when it stopped working, I contacted the parts department. They kept delaying and postponing the part for an entire year. After all that time, I was left with no option but to throw away a machine that cost me over $7,000. This has been one of the most frustrating and disappointing experiences I’ve ever had with a company.

Terrible aftercare customer service! I spent over 10k for a panel ready fridge which was missing several parts. After several failed deliveries to the wrong address they still have not delivered the part needed to attach the panel on the fridge. Do better Jenn Air! Top price for the worst aftercare service.

Rusting dishwasher in 2 new units, 2.5 years old! When installers opened boxes, water poured out! They assured us that this was not unusual since units are tested before shipping. Yes, but they’re are dried as well, not ours however. Hinges, trays, and tray slides are rusting We have the best water treatment system installed with lowest dissolved minerals, so can not blame it on caustic water. Manufacturer declines responsibility.

I purchased a JENN AIR gas cooktop - I would highly avoid purchasing this product pr any Jenn Air product - as the product I purchased is a HUGE SAFETY CONCERN,a nd although they are aware they have done NOTHING. I reached out to Jenn AIR as I burnt my thumb due to the design issue, and they sent out an expert to review the product - their expert did a complete review, took pictures and issued a report. He clearly articulated the significant safety concerns and I know he sent the report to Jenn Air. Jenn Air to date has not reached out to me and if fact I have left messages following issuing of the report, yet they have not made an effort to reach out to me. I can only assume that Safety is not a concen to Jenn Air. I will look to upload the report issued by their expert. This should speak volumes about their guiding principles.