Clio
Very disappointing
It took me well over a month to receive my order, and when I asked to return an item, they told me it would be over $30 in shipping costs, which is more than I would receive as a refund. If I had known that I never would have purchased. On the multiple occasions I reached out to them it took them several days/weeks to get back to me, and ultimately all they did was offer me 50% of my next purchase, which I declined. Cheap products, slow communication, and very poor customer service.
Response from Jelly CasesSep 25, 2022
Hi Clio, We are truly sorry to hear that we did not deliver the service you have come to expect from us. Upon checking your emails, you don't want to shoulder the shipping costs when returning the product. As stated on our website, customers are responsible for the shipping costs for returns unless the return is a result of our error or a manufacturing defect. Also, we are sincerely sorry for what you've experienced. It is disappointing to discover and read that we have been non-reactive and limited in our engagement. Trust that I will personally be looking into all the areas that need correction with my team. Please accept our sincere apologies. We are proactively taking steps to ensure we maintain our high standards of product quality and customer service in the future. Sincerely, Jelly Cases Team