Jelly CasesReviews of jellycases.com

Response from Jelly CasesJan 14, 2025

Hi Natalie, We are truly sorry to hear about your experience. Please know this situation is not typical, and we are actively working to ensure it does not happen again. Your satisfaction is incredibly important to us, and we would love to make things right for you. Our customer support team will contact you to offer solutions regarding this matter. Thank you for being a valued customer. We look forward to making this right for you. Regards, Jelly Cases Team

Response from Jelly CasesDec 26, 2024

Hi Heidi, We're sorry to hear that your experience didn't meet expectations. Your feedback is important to us, and we'll take it into account as we work to improve. If you'd like, feel free to reach out to our customer service team, and we'd be happy to assist you further. Thank you for sharing your thoughts! Regards, Jelly Cases Team

Response from Jelly CasesJul 16, 2024

Hi WB, We're sorry to hear that your order didn't meet your expectations. Please contact us at [email protected]. Our Customer Support Team will help with your issue. Thank you!

Response from Jelly CasesJun 13, 2024

Hi Elizabeth, Thank you for reaching out and sharing your concerns.  I understand how frustrating it can be to wait for your order.  Our customer support has already reached out to you through email. As per checking, your order is currently in transit. You can track its progress using this link: https://jellycases.com/tools/tracking

Response from Jelly CasesMar 19, 2024

Hello Dina, We are truly sorry for the inconvenience and the silence you've experienced regarding your order. Please be assured that Jelly Cases is committed to its customers, and we are certainly not a scam. Unfortunately, it appears that your order was lost in transit by our shipping partner, which is deeply regrettable. To rectify this situation, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank. We apologize once again for this mishap and any frustration it may have caused you. Rest assured, we are here to support you and are ready to assist with any further questions or concerns you may have. Best, Jelly Cases Team

Response from Jelly CasesDec 19, 2023

Hello Paula, We sincerely apologize for the inconvenience you've experienced due to the lack of updates regarding your order. It appears that, regrettably, your order was lost in transit by our shipping partner. We understand how disappointing this must be, and we want to assure you that we've taken immediate action to rectify the situation. To make things right, we have processed a full refund for your order. You should expect to see the amount credited back to your account within 2-3 business days, depending on the processing time of your bank. We are truly sorry for this mishap and the frustration it has caused. Please accept our apologies once again. We are here to support you and are ready to assist with any further questions or concerns you may have. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best, Jelly Cases Team

Response from Jelly CasesSep 15, 2023

Hi Emilie, We have sent you an email to address this situation. We're really grateful for how patient you've been here, and we sincerely apologize for any disappointment caused. Sincerely, Jelly Cases Team