Jelly CasesReviews of jellycases.com

Paid for order on July 28th. Got a shipping confirmation on August 19th.The tracking number is fake. I reached out to their sales team who hasn't responded in 5 days. Waiting 21 days to ship from sale of order is unacceptable. Fake tracking number is unacceptable. I can't speak to the quality of the products because I don't trust that I will ever get the product. It's been over a month since I placed my order.

I would give zero stars if I could. I have proof of 22 emails trying to get my case that I paid for and will never receive. They ended up deleting my account. I filed a report with the USPS and the better business bureau. They are in the process of seeing what can be done but because its overseas in Spain I probably will chalk this up as a scam. They took my money and never mailed the product. I want to warn others about this company. No matter what do not order from this illigitament company the good reviews are fake or paid for. Also don’t believe them when they say they send emails to you to make things right. They simply said all my prior emails got sent to a spam folder. That is not true. They deleted my account so they wouldn’t have to deal with them anymore. Their reply below is just as fake as their sending products to you!

I love jelly cases! i’ve bought three phone cases from them so far and have loved them! keep in mind these cases don’t provide heavy protection for your phone but it’s not an issue for me. this last time they had some shipping issues and i got my stuff a month late, but i understand things happen. bottom line is that i eventually got what i paid for and the customer service people were angels.

Total scam. I ordered a phone case weeks ago and it has not arrived and when I type in the tracking number it says the number can’t be found so that’s obviously fake. Customer service has not responded to MULTIPLE emails. SCAM do not buy. Do not be fooled by positive reviews on this site, you can tell they are all FAKE, written by the company - especially when they say they have excellent customer service! No way! They do NOT ever respond as expressed by all the negative reviews. Update: company finally emailed me back, claiming all my emails to them were in - - I swear I’m not making this up - - their spam folder! You have GOT to be kidding me. They only responded because of this review. They also claimed that the tracking number sent to me was from their “old” shipping company by mistake and gave me a different one from their “new” shipping company - except that tracking has exactly one entry on it - “item received” - from 21 days ago and nothing else. How is this “tracking” ? I stand by my original review, this is a scam company from China and I know I will never receive the item I ordered. (And they are - again- not responding to any of my emails so I guess they are all once again going into their “spam folder”)

I’ve been asking for valid tracking information for 3 weeks. Ive sent various emails to customer service who have assured me my item is on the way but can’t provide any accurate tracking information, other than to tell me that the tracking number is valid (it’s not). At this point I’m positive they got away with my money. They have stopped responding to my emails asking for valid tracking a week ago. At the end of the day I’m not that upset over $30 but this company is a complete scam. Don’t buy products from them if you expect your products to arrive and good customer service. Edit: they replied to my email still with no tracking and no indication of when my case will arrive. Their response on here doesn’t help either. This company is a joke.

I purchased a phone case over a month ago and have not received it as yet, the excuse being that it takes 25 days and more....there website state 10-15 business days to Australia. Don't bother communicating with them they are utterly useless in all words, constantly promising me that I will receive it SOON!!!! I tracked my parcel today and its still in China I made the purchase on 25th of July??? I have never waited for a delivery this long, we are over lockdown so what is there excuse!

If I could give less stars I would . Sent multi emails no response and I never received my cases .

Wish i had read the reviews before buying! Completely ignore emails and dms via Instagram. Love the gaslighting responses they give out though to the real reviews on here, quite entertaining to read! Ordered nearly 2 weeks ago with zero update on my order. Wonder what response ill get on here… Wow they responded here! I have emailed you 3 times, you have NOT emailed to ask me for my “contact details”. Respond to your emails! I am contacting you EXACTLY how your website suggests. You clearly need the $30, keep it sweetie