Jelly CasesReviews of jellycases.com

First order lost…or stolen Second order still not received Emailed but no further on Won’t recommend Wish I’d read these reviews first Christmas presents too

I ordered my cases 9/16/22 (order #86915) and STILL haven’t gotten them. I emailed them and they said (copied from their email), “ Ellah (Jelly Cases) Oct 28, 2022, 11:03 GMT+2 Hi Tiffany, I'm so sorry for dropping the ball on this. I hadn't seen your email until now. Also, sorry to inform you that your package will be delayed. Our shipping partner has just informed us that they did not release some packages last time (including your package) due to delivery issues in your area. Worldwide issues have affected shipping companies and they are not delivering as they are expected to. However, I'm glad to inform you that they already fixed this issue and your package has been dispatched already. Please know that in no way did we intend for this to happen. It’s definitely not normal nor was it anticipated. We are here to serve our customers to the best of our ability, but despite our best efforts, there are circumstances beyond our control. To make up for the hassle, we would like to offer 30% Off on your next order. Just enter NEXT30 at check out. We're really grateful for how patient you've been here and sincerely apologize for any inconvenience caused. Best regards, Ellah Jelly Cases Apparently this is normal after looking at the reviews. I’ve been trying to look at the tracking number and shocker, it doesn’t work. I want my money back and I want everyone to see this so they don’t have to deal with these same issues. If they won’t issue a refund I’ll have to call my credit card company. I’m so disappointed because I really wanted those cases. I hate that this company is allowed to continue to scam people.

I placed my order on 9/19 and it's now 11/1. The tracking # does not work. The customer service only responds with generic answers and it takes multiple emails to get a response. Don't waste your money or time. Now Jelly Cases is asking Trustpilot for more details. They have multiple emails from me with my order number and email, yet they will not provide a working tracking number or simply tell me when my package will arrive. This company is a joke! SCAM!

Do not recommend jelly case at all I ordered a phone case over 2 months ago for 10 day shipping and still nothing has arrived, have contacted the company and was told it had been posted and I would receive it in 10 days however that was a month ago and now the company won’t respond back to me emails. A complete scam of a company, Don’t use!

We ordered a Case for €19,95 which immediately broke after arrival. Obviously a production quality error because the top layer just let go at one of the edges. They don't offer to send a replacement although we send them pictures of the damaged product. Instead we were offered to return the case at €30,- for a money return, or order a new one with 50% discount. Inferior quality, bad service. Don't order here.

The issues with this company are numerous. I ordered a case on September 3 and was charged immediately for it. Two months later--still no case. The tracking number provided does not work. I've repeatedly asked to cancel my order, receive a refund, or at the very least, receive an updated tracking number and an expected arrival date. They have provided zero resolution. If the company bothers to reply to an email inquiry at all, it takes weeks. They are full of excuses--carrier issues, emails going to their spam folder, etc. This is a terrible company. DO NOT waste your time.

I was duped by the nice website. I wish I had read the reviews. I ordered 2 cases over 2 months ago and have not received either. I was given a fake tracking number twice. when I asked for a refund I was told that was not possible. My last communication with them was 2 weeks ago. They have not replied to my last repeated request for a refund. I have escalated this with my bank. The same cases are half the price on Amazon. Do not shop on this site.

I placed an order on 10/16/22 and today is 10/28/22 and it hasn't even shipped yet. I've tried contacting jellycases 6 times and haven't received even a single reply yet. I think they're a totally fraudulent company and if I don't get my product immediately, or a full refund, I'll claw back my money from the CC I used to purchase their product that still hasn't shipped after 12 days!!!! Update. It's now 11/3/22 and it STILL hasn't shipped, nor have they offered a refund!