Jelly CasesReviews of jellycases.com

Great customer service! I couldn’t get the case I originally wanted but the staff in customer service were incredibly nice with getting me a different one!

This company is a scam. I ordered a phone case on December 7, 2022. On December 15 I reached out to see if I could get confirmation of shipping or updated information as I have heard nothing since ordering. December 29 I received a reply telling me that the shipping company lost my phone case and it was not their fault, and they would send me a new one, but the one I ordered was not in stock. I then replied on January 2 saying that I was disappointed and I only ordered from them for that case specifically and so I would like a refund. This email went unanswered. Then on January 29 I reached out again asking for my refund. This email has gone unanswered. I have now reached out again on April 2 (as I had forgotten truthfully since its been 4 months!!!!) and await their reply. I have gone to their instagram to message them as well. This is horrible customer service, a fraudulent company, and please do not waste your time or your money on these people. I will make sure that I post my review everywhere to make sure no one else ends up in this situation.

I ordered 4 phone cases in October 2022 and it’s March 2023. I still have not received them. I emailed each month at least once asking for any updates and there was always an excuse “we lost your order”, “we’re out of stock”, “your email went to a junk folder” and I really wanted to give them the benefit of the doubt but after 5 months, they wouldn’t honor my order or issue a refund, I filed a claim with my bank. They sent me an email asking to withdraw my claim and would offer a refund after, but even after that they didn’t. Don’t trust jelly cases!

Same ordered got email and never received

I ordered a phone case and screen protector on Jan 6th. Two weeks later I received an automated email saying that my order was being delayed but did not receive any further updates. I tried to track my order on the website but it had not been refreshed since the delays started happening so it was pretty useless. I sent a message on the website asking if they could give me an update as soon as possible as to where my order was and the estimated date of delivery and arrival. The person who responded said they would let me know "as soon as possible". After another 2 weeks of no reply, I sent a follow-up email. They later got back to me and said that the shipping company lost track of my order and had no idea where it was. I was offered a different phone case as a replacement (as the one I originally ordered was out of stock) but I decided not to go through with it because I didn't want the same thing to happen again. So I requested a refund. It is now March and after sending two more emails I STILL have not heard back! I've lodged a dispute with the bank so I can get my money back. Overall the communication was very poor and updates were frustratingly slow. According to Facebook, other people have reported the same issue which leads me to believe that Jelly Cases is a scam. Very disappointed. I will NOT be buying from them again!

Shocking service ordered my case and a screen protector never got either emailed they did initially reply saying it was out of stock so the same as others are saying. I replied choosing a different one still not got it and they don’t reply to emails. I’ve started commenting on their social media and they are quick to delete comments. Does anyone actually get their goods ?? How can I get my money back ?

Jelly Cases was super responsive! Even though we had a delay in shipping as so many companies do right now- they were very responsive in updates and once we had the tracking available we were reassured. My daughter loves her new case!

DO NOT BUY FROM JELLY CASES!! I’ve ordered what I thought would be a beautiful case and got something completely different and not what was advertised, tried to email asking for refund and was happy to return and no reply! avoid!!!!