Jelly CasesReviews of jellycases.com

I ordered a phone case, and after entering in my credit card info and purchasing it, I was offered a second phone case, which I promptly declined. Nevertheless, the company actually charged the second case to my credit card without my authorization, and sent me an email confirming this add on purchase. Within minutes, I wrote to the company stating that I did not want the second case, and to please take it off. Over the next 5 days, I wrote them 4 times. They finally responded stating that they were unable to refund my money because they weren't able to respond to my email in time and the case had shipped. Yet, I haven't received either case. There is obviously no reason they can't return the money they took without my authorization. I am now out the cost of 2 phone cases -- one was supposed to be a gift for my daughter's birthday and hasn't arrived, and the other I never authorized -- and I have received nothing. Update: After posting this review, Jellycases suddenly wrote to me again stating (again) that they can't return the money and that the cases have shipped (I have verified that in fact, the cases have not shipped), but "not to worry" because they can help me with a refund later for the money they were not authorized to charge in the first place. I assume they will now post a stock response here, claiming that the issue has been resolved and/or that they have sent me emails, as they have in response to the 300+ other similar complaints here. The issue has not been resolved, and I am working with my credit card company.

Did not send my case until I put a bad review on here. 3-4 months later, they say the same excuse to everyone ( emails you send got lost and so did your package etc) they also ask you to pick a new case as the one you picked before it out of stock. Yet will still be on the website. SCAMMERS

After not receiving my order, I started emailing them and can you say ghost town? When they finally did email me back about three weeks later, they said that my items were no longer available, and that I needed to choose something else. Instead, they would not issue a refund. I had to file a dispute with MasterCard in order to get my money back. I will never order from this company again. Most of their cases are available on SHEIN for ~$4 instead of Jelly Cases ~$32!!!

SCAMMED just like everyone else. Ordered a phone case and screen protector (AU$36), got an email the following day from Taiza saying the case I ordered was out of stock and to choose a different one. I replied asking for a refund. No response. I followed up 2 more times a week apart each with no response. Have reported them on cyber.gov.au, scamwatch.gov.au, Instagram and Facebook. 18/5/23 Edited to add: I finally received a full refund after following up and asking for a refund about 10 times across email and instagram. It took one month from first asking for a refund to receiving it. A very negative experience overall.

Edited to better reflect my experience. My original order I was contacted and told it was ‘out of stock’ and I was asked to make another selection which I promptly did. After some time my order still had not been dispatched. I tried to follow up via email but went without a response and could not make contact with anyone. I eventually submitted a negative trust pilot review and planned to submit a bank dispute. The negative review seemed to warrant a response via email and I received a refund at my request. While I am happy to have got my money back, it was an inconvenience and my overall experience remains unsatisfactory. Due to these circumstances I would not recommend purchasing with Jelly cases.

Total scammers. DO NOT BUY!!! Ordered cases on 9th April, heard nothing from anybody about shipment. Contacted someone on 17th April and said they would reply. They didn’t. I emailed a few more times and no one has replied. I contacted them via Facebook and Instagram and someone said someone would get back to me asap but they have not yet. I have just ended up raising a dispute with my bank to get my money back.

IF YOU HAVE ALSO BEEN A VICTIM OF THIS SCAM: 1. Dispute the charge with your bank (they can investigate and potentially get your money back) 2. Report them on Insta and Facebook (you can select “possible scam” as the reason) 3. Report them to your government’s offical scam register (I.e. scamwatch.gov.au for Australia). 4. Report them to your countries consumer law officials (I.e. search Australian consumer law) You might not get your money back, but maybe if enough people report them, this scam can get shut down!! I ordered 6 months ago and still haven’t received my case or a refund!

I placed an order for two cases at the beginning of January. Come march there was still no sign of them I had honestly forgot I even ordered them. When I emailed to say I never received even a shipping notification yet and that I wanted to cancel for a refund they then all the sudden shipped my package. I don’t even own the phone I had bought these for anymore. They ignored the rest of my emails and now three full months after I ordered them I am stuck with two phone cases that are completely unusable for me. You’re better off ordering from Amazon. Similar quality but at least you’ll actually receive your order.