Jeffree StarReviews of jeffreestarcosmetics.com

Ordered two velour liquid lipsticks on the 30th of June. My parcel has not moved since that date but I still keep getting told “it’s in transit”. Well, it’s not as I have contacted DHL myself who have emailed me back saying that they don’t even have the package yet! I have requested a refund but nobody seems to want to do this and just keep saying that the tracking is showing movement when it isn’t! If anyone from JSC reads this, please contact me about processing my refund ASAP **UPDATE 24.7.2021*^ After getting no response, I finally resorted to contacting my bank and requesting a chargeback. My bank, having seen the evidence, refunded me within 48 hours. During that time, a customer service representative from JSC contacted me to say they were going to contact the courier (DHL) to find out where my package was. Within minutes, the tracking number was no longer recognised on their systems. It’s now obvious that DHL were telling the truth, the package never even arrived with them despite 22 days of waiting and JSC telling me it was “showing movement”. Absolute liars! My advice to anyone ordering from the UK is simply DON’T DO IT unless you want to be lied to for weeks on end. I would just like to state that DHL are in no way to blame for any of this, the blame lies entirely with JSC.

If I could give no stars I would! I ordered the supreme mystery box (spring) in April 2021, and it still hasn’t arrived, we are in June now I have email Jeffree stars customer service over 15 times and also the company who is delivering it and all they keep telling me is it’s in transit, which it’s been in since the 4th may! It’s so shocking that we spend all this money on your products to either not come or be broken and to be told there is nothing you can do about it! Yet your bringing out new products and sending them out before your other customers have even received theirs maybe you should sort out the shipments before bringing out new products I was so excited to get my mystery box and now I will never order from you again and thank god I went through my bank to get my money back! Don’t ever order if you live in the uk

Horrible customer service, I sent an email on April 28, and another on June 13. It is June 18th and I have not received any emails back. Over the past few years, I have received broken or empty products, poor quality products, and products that seem to be a scam; I am extremely disappointed and will not support this company anymore as they don't treat us as valued customers. Terrible company.

I ordered his highlighter THREE TIMES. They ALL came broken and customer service is awful. It’s a lose-lose with this brand.

Mirror arrived crushed, then customer service tried to say they aren't responsible. The law says otherwise. Told me to do their job for them but they didnt even insure the package I paid $14 shipping for one mirror. They are thieves guilty of mail fraud and anyone falling victim should contact the CA attorney general.

Well to start I had a mirror stolen from me while it was meant to be delievered and they refused to refund me and then I ordered another just for it to be light as a feather and it fell from a foot above the carpet and broke in half in the first day. Very upset.

IN LOVE WITH THE PRODUCTS THIS MAN MAKES THE BEST OF WHAT THERE IS DONT BE OUT OFF BY THE SILLY GEN Z KIDS BRINGING UP HIS PAST THAT DONT MATTER BLOOD SUGAR IS AMAZING THE PIGMENT AND THE TEXTURE IS (CHEFS KISS) PERFECTO

My package was delivered in 2 weeks. The hoodie was so soft! Concealer has great coverage, & the mascara is very lengthening. I opened the mirror & noticed paint chipping off & it was broken in each corner of the Star. I contacted customer service & let them know what had happened. They weren’t welcoming & sometimes they didn’t answer at all but yet they ask for you to not send duplicate messages. When they did answer they asked for me to send a picture of the broken mirror & my order number receipt. I did. They said they were going to send me a return label (they never did). So I had to pay to send the broken mirror back myself. They said I’d have my refund within 5 business days after the returned item was received. I tracked my package & when it said delivered I emailed them letting them know. They replied back saying they would email me within 5 business days of it being delivered. So I waited 7 days & nothing. So I emailed them back & got no response. Emailed again & they said my return package was in “pre shipping” (not sure what that even is) & they sent me a screenshot of the tracking info. I double checked the tracking info & it wasn’t even mine! I emailed back saying somethings wrong & they’ve gotten my package mixed up with another one & sent a screenshot of my actual tracking info & then I called USPS, they said my package was definitely delivered on 4/20/21. (I sent the package out on 4/16/21). I got no response but I got a confirmation email 2 hours later of a refund but still haven’t received the actual refund. Just wanted to make others aware of this issue with customer service. I’m sure I’m not the 1st to have this problem. JSC Shipping- GREAT! JSC Products-GREAT! JSC Customer Service HORRIBLE!