Gemma G.
PURCHASE WITH CAUTION
PURCHASE WITH CAUTION! Especially if you live in the UK..... My partner purchased an item October 2020 which was ordered as a Christmas present, WAY IN ADVANCE. He received confirmation that the goods had been shipped, paid the customs fee for the goods entering the UK and has had nothing but hassle ever since. He has contacted Royal Mail (courier company that Jeffree star obviously have a contract with to ship within the UK) even though, the seller “JSC” should be the ones correlating with THEIR courier to resolve the issue. My partner has also contacted JSC customer services, to which has been absolutely nothing short of shocking. There has been 0 service provided from JSC to help my partner retrieve his goods that he has paid for!! There has been no apology, no refund, no acknowledgement that the goods aren’t yet received but basically told him that it’s with Royal Mail even though Royal Mail have told him they don’t have the parcel?! They have taken payment and allowed us to cover the customs fees but not willing to provide any sort of refund or support. Poor, poor, poor. This sort of service will make you think twice about purchasing from a very large and supposedly “reputable” company. You’d be as well purchasing through a distributor who sells these products, you’d more than likely at least get some sort of service that you will NOT get if you purchase directly through JSC.