Jeffree StarReviews of jeffreestarcosmetics.com

I normally can't afford Jeffree Star cosmetics so when I shop for his brand, I always wait till I have some extra money to treat myself. I have yet to have a bad experience, sorry so many others have. I can only speak for myself. The products are BOMB! And the customer service has been good about replying. Delivery was not long either. Unlike another beauty site I ordered from at the same time I placed my order with JSC. But that's a separate review.. I have the Blue Blood and the Blood Sugar palettes, supreme pigmentation, easy to blend. I have a few liquid lips, they stay on all day and do not dry my lips out. Now I have 2 of the lip balms, a supreme gloss, and the illuminating setting powder. I played with everything, of course! The lips balms are so pretty and left my lips feeling really soft. The supreme gloss smells like vanilla cupcakes! Very creamy, too. And the setting powder left my oily skin looking soft and airbrushed. Mind you, I'm 44 yrs old and it looks really pretty. I also got to treat myself to the green faux crocodile backpack I have been wanting since it first came out. Loving it!

I don’t know if Jeffree is losing money and his company is not where it once was . But as a customer I was shipped a busted cremated palette , two cracked pans. I didn’t reach out to customer service because I already have a cremated palette I just wanted a back up cause my other shadows started crumbling as well. I also placed an order for a hydrating glitz lip balm two weeks ago and had to remind them To ship it … I think his prices are expensive for the awful shipping . + I can assure they’re losing money because never did jefrree pack collections in other collection boxes meaning the packaging is always to the palette .. or collection. Now it’s whatever he can throw together. I absolutely have no idea why he keeps coming up with new collections if he can’t fulfill what orders he already has. BIG FAIL.

Worst customer service experience ever. I received a broken product and customer service has been terrible.

Worst customer service experience ever. I'm missing product and customer service has been terrible. They have been rude and seem to care less. They seem to care less for the people who spend hundreds of dollars on items. They refuse to admit they could make mistakes. They are too busy being snarky. At this point I'll buy it second hand next time. At least I know I'll get it and I won't have to deal with their entitlement.

I ordered a Halloween Deluxe Mystery Box for $151.57 on October 15th. The merchant shipped the box on October 17th via DHL e-commerce and I thought all was good. Well, on October 20th, my tracking stopped moving and hasn't updated since. All it's shown for the past 13 days is "en route". 5 days ago, I contacted both DHL and Jeffree Star Cosmetics to find out what to do. DHL told me to contact the merchant as they weren't able to do anything. The customer service team wrote back with the following message: Hey Emmicah, We apologize for the delay with your courier here. We looked into your tracking and it looks like it's showing movement! Please let us know if you have any other questions or concerns and have a wonderful day! ⭐️ Mind you, my tracking hadn't shown anything beyond "en route" for EIGHT DAYS at the point they wrote back. Now it's almost TWO WEEKS that it hasn't moved, and even though I emailed again, they refuse to reply back. All I wanted was a trace or something done and instead, I get a reply that didn't solve anything. My box was only going from California to Nevada, so there's no way it should take 2+ weeks to get here, even with slow shipping times. I don't want to be forced to file a chargeback but I'm not going to be out $151.57 for empty air. Long story short, avoid this company. There's no reason to treat people who spend hundreds on your products this way and especially since all I wanted was a trace done. If the company can trace my box and figure out where it went so I can get it, I'll update my review. Otherwise, this will stay and I'll also file a complaint with the BBB.

I purchased a Velvet strap lipstick that arrived damaged. It must have cracked near the base because the lipstick was very “wobbly”. I contacted customer service in which I was asked to submit evidence and a photo of the invoice (or a piece of mail with my name on it). I sent a video and the photo as requested but they continued to ask me to submit this information over and over again and then telling me they can’t be sent separately. I sent them in the SAME email! They are dilly dallying around and refusing to address the matter. Worst ever! I have made a lot of purchases from JSC but not anymore of this is how they treat their customers.

Start with positive: The eye shadows are stunning, pigmented and good to work with with a long wear time. The liquid lipsticks are also long wearing. That's it. Other products like the Velvet Trap Lipstick (black; see through, not buildable) or the eye pensil (you couldn't put that much preasure on your eye that it's working) But the last thing, that killed this brand for me, was the customer service! Bought the mystery summer box. After 2 weeks it surprisingly said it would already be in germany but it missed every other step from america. I thought "well, they will just put it in later." After 2 weeks I called the post service. They told me that the package didn't arrived and must have been newly franked cause they can't find it anymore. So I contacted the customer service and this is where the "fun" began. After saying, they would look into the problem, every E-Mail (3x) told me that "they looked into it and the package shows movement". I contacted PayPal to get my money back at this point. The next E-Mail (after PayPal contacted them) gave me a "new and updated tracking number" which was the exact same than before. I asked them if they think, I'm stupid and made screenshots for PayPal. After this finally they told me, that "my package seemed to be lost and they would be so sorry". They could a) send a new package or b) give me my money back. I told them that, after all this, I want my money back. This is not worth my time. There are other brands out there. :)

I ordered from the star lounge from Belfast and it took less than 5 days to get to me. If you are looking at the hoodies or the grinders I highly recommend those and the smoke clips. They are all really high quality products. Also that new Lip Balm (Roses) is great!