Jeffree StarReviews of jeffreestarcosmetics.com

I ordered a myster box and I'm in the UK. It arrived within 10 days, nothing was broke, nothing was missing, it was a perfect first experience :) I was spectical about ordering because I didn't know how long it would take or how it would arrive but it was great, deffo be ordering again.

Poorest customer service My experience is not good I'd immediately contacted the company after placing online order. My orders totalled $303.20 and was charged $91.19 in shipping charges. Then taxed on the entire amount again. I'd requested to cancel all but was provided a lame excuse that it was processed. The customer service lacks customer service. I too will be contacting bank dispute charges and Amazon Pay.

Pretty much the same as everyone else is saying. The website is definitely trustworthy, and I know I will receive a package at some point, and the products are really good. BUT I ordered the package over a month and a half ago. It says the package will ship within 2 or 4 days, and it will arrive within two weeks or something around that. They don't write anything, so I've had to write them several times to make sure my package has not been forgotten. Besides it takes more than two working days for them to answer. Now, I understand this is because of covid, but I would have liked at least an email reassuring me that my package actually is on its way... Also, Ive ordered the package to Norway, because I've stayed here for two months now, but I live in Denmark, and I just hope I get my package, before I go home....

It’s been two months and I haven’t received my order. I understand Covid restrictions, but if that’s the case don’t say that your products will ship in 1-2 business days. I also live in the states so I don’t understand why it would be taking this long. I received my SHEIN order weeks ago and ordered that around the same time. To date every single order that I’ve placed through JSC has either been broken or never arrived. It’s just baffling that us as consumers spend hundreds of dollars on this expensive brand and get the worst consumer experience imaginable.

Awful customer service Sends me a broken mirror When eventually replied said they'd send replacement, asked about taxes/duties as I'm in uk and was told to pay then send them receipt for refund, Um no as the buyer who received a defective item it's the responsibility of the seller to provide replacement at NO EXTRA cost to buyer or provide a refund, Will never buy from here again and strongly advise anyone in uk to instead purchase from Beauty Bay

I placed my order and now has been over 3 weeks and my order has not changed processed or nothing still have not even shipped this web site is FALE AND FRAUD Jeffrey Star web sites are fake do not make any purchases with this guys they steal ur money and don’t send ur items nore will they cancel your items even when that is just sitting not even being processed yet Customer response is TRASH and bad customer service i cannot believe i fell for this bull crap never thought this would happen when u have a big iconic makeup artist behind this but it goes to tell you don’t fall for no one just because their well known SMFH… Waist of time and lots of money Ridiculous.UNACCEPTABLE his websites will be reported and will be investigated ..So sad such a big fan now my toughs are the opposite …

I ordered a hundred dollars worth of products and they have a huge problem on getting back to me with a tracking number and they basically told me to f off and won't help me with my purchase. So in the end I just gave them money and did not receive anything.This is the worst customer service I ever had and I will never buy from this place again. This place is a scam. This is why I go to Sephora.

Horrible customer service. I needed more setting powder and saw if you spent $40 got a free supreme gloss. I went ahead and ordered two setting powders to get the gloss and was excited to try it. The settings powders were the only thing to arrive. Contacted customer service and was told to send a picture of the product in question and a piece of mail with my name on it(strange). As the product in question never arrived I sent a picture with the rest of my order. I was told nothing else could be done as it was scanned in on their end. Okay but it clearly didn’t make it into the box. I’m sure I’m not the only customer caught with this scam tactic to get you to spend more.