Jeffree StarReviews of jeffreestarcosmetics.com

I ordered the mystery box (valentines). $178.00 taken out of my account. I received the black box. It said 1of1 on it. Tried to contact someone. Haven’t been acknowledged yet. I really want my pink box. They took the money for it but I haven’t received it. I don’t know what to do. I am 55 and will probably be dead before I get the box.I do love the products in the black box for that is five star all the way

I paid for 3 day shipping, and it said I would receive it 6 days later. Do not pay extra to ship it faster. It is now the 7th day and I still have no received it.

Lip pencil itself has got a really nice colour, but I can never properly sharpen it. Shouldn’t be like this for a price he charges. Primark lip pencils are in a better stage lol

I love the Jeffree Star Skin. My favorite part is the toner. I love the smell. I can smell awhile after I used it. However, after using the Make Me Melt and the cleanser there was makeup still on my skin. My skin looks brighter and feels good. More to be revealed.

Ordered on 12/20/22, shipped on 12/30/22, and delivered on 1/10/23 🤦🏻‍♀️…that is absolutely not normal. When should a transaction ever take 3 weeks to be completed??? I’ve bought things abroad that have come quicker.

Wish I would have checked reviews before order was placed. Placed my order almost 2 weeks ago still not processed. Contacted “customer care” and was told 14 days to process and they would be closed January 2-8 for mandatory inventory. (Not noted when order was placed) So who knows when they will get around to processing my order. And they also say about 10 days after it’s shipped to receive. While any other company takes 10 days max for the entire transaction, Jeffree Star people need a month or so…..Never again.

I bought the new mirror and palette that came out in November 2022 which cost me around $91 and shipping/taxes cost $34 dollars as I live in the UK. When I received the product which was a Christmas present, the mirror was in perfect condition, however the palette could have been packaged better considering it has fragile contents inside. When opening the palette, one of the shades was broken to which I sent an email with photos to the customer service team. They told me I could either have a replacement or refund, which I thought was great and went with the refund option as I didn’t want to risk getting another damaged product. They then told me I had to send the product back in order to get a refund and would send me a returns label, however I was not happy about this as I had already spent enough on shipping and would need to pay for shipping again. So I asked them to at least give me a partial refund as this was an issue their end on packaging their products etc. The best they could do was 10% and I could keep the palette - considering that this was a $60 palette. I was a valued customer but after this I won’t be buying from there again as their emails appeared snarky and didn’t really care about my customer experience. If you do buy from there, I would only buy non fragile items!!

I purchased on 23 Sep and today is 18 Oct. It already takes 25 days now and I still cannot get my parcel. Last time, the shipping lost my parcel. This time they are still using the same shipping company. Besides, the customer service Krystal keep copying the same sentences and not helping at all. And still using Covid19 as an excuse. According to above reasons, I will not consider JS products anymore and not recommend it to everyone.