Jeffree StarReviews of jeffreestarcosmetics.com

OMG people? What is with these reviews? I also ordered palette on the 1/11/19. I’ve not got it yet but I have my email and tracking number - and Jeffree has posted updates on Instagram and Twitter virtually every single day. They got 4 months of orders in 30 mins. They literally broke Shopify which usually handles 100s of stores and literally millions of purchases simultaneously! How can you not say you’ve not been updated when there have been regular updates on social media?! And knowing this why even bother spamming their customer services - when they have so much on their hands already! Just be patient! You also have to bear in mind that it’s coming up Xmas and mail carriers are already stretched. Just be patient. And it doesn’t matter whether you ordered from the new or old range - the same place is having to handle all of the orders. They hoped to be caught up by the 23rd Nov which was 3 days ago!! Then add shipping on top of that. And remember it’s WORKING days. I have 100% confidence in the brand.

I ordered on Conspiracy Collection launch day November 1. I received a text that said my order shipped on November 14, but the tracking # says USPS is still awaiting the item and a shipping label was created November 9. I have reached out to customer service twice with no response. I have searched twitter and this HAS happened to customers before without resolution. If you have to cancel my order, at least be up front about it. Also, I should trust that customer service will respond to my concerns and not be ignored like many people have been by the customer service team.

placed an order nov7th still says processing this is ridiculous I've sent numerous emails there is no phone contact info no response you would think for the prices ive paid the least they could do is send an update hey we ar having issues nothing at all so not ordering from this company anymore maybe instead of going to bora bora you make sure your company isnt a S*** show first

Bought 2 pallets on 1st Nov. I contacted customer service to see whats going on with my order and got ignored. No refund, no shipping detail, nothing. I will never buy something on this website again. Very disappointing. At least they should give me information.

I placed my order 11/1519. I ordered 2 lipsticks and I received a confirmation email that same day but it’s been almost 2 weeks now and I have not received a tracking number or my package. I contacted costumer service and they just told me they had problems with their email going down. I’m really upset because at this point I don’t know if I will receive my package or my money back. I’m so frustrated.

Everyone here needs to CALM DOWN. I have ordered from Jeffree multiple times. Anytime ive had an issue it was taken care of by customer service. And i always got my product. This isnt a massive corporation that can handle millions of orders in a few days like most of the major companies out there. and most broken product is going to be from shipping which happens with anything you order online at some point or another. Everything i have ever order has been beautiful and high quality. Dont worry Jeffree we OG's still stan!

Is Jeffree seriously not going to talk about cancelling orders on the lip shade, Jeffree What The F*** because Jeffree...what the f**** I ordered it on launch day and it was confirmed. I also received the apology email about things shipping late (don’t worry about your items) email. Then 20 days after that I got an email saying that my order was cancelled. When I contacted customer service they simply told me that it wasn’t in stock anymore. Where did it go? Why would you confirm that my order is received and then send me an email saying not to worry about it? Kind of crappy tbh

I placed an order on Nov 8th, after the Conspiracy launch. I ordered only 2 items that had nothing to do with that launch. It has now been several wks and nothing! No response from customer service! I really thought that since my order was small and easy items they had in stock, no new items, that they would get shipped but nope. It doesn't matter what you ordered, looks like nothing is getting shipped. Somebody needs to tell us whats going on! Very disappointed! Will I even get these items before Christmas or should I buy the gift from somewhere else? Will I get a refund?