Jeffree StarReviews of jeffreestarcosmetics.com

Worst shopping cart experience. I haven't experienced slowness like this since the 90's. Seriously needs to spend some of that money on proper infrastructure to show he cares about his fans and customers. In this day and age of knowing when you have a sale and not planning for it accordingly is unacceptable. It's taken 30 minutes to just load the cart and the Credit Card section still hasn't shown up. Had to use PayPal instead for payment.

First time buying off JSC site was for valentines day mystery boxes and I had zero issues. Fast checkout and package arrived 2 days before valentines day. I literally couldn't be happier

Really enjoy playing with the makeup, there's some great colours. However I've noticed that if you don't use a primer for more than 1 day then it's causing rashes on my eyelids. This has happened a couple of times but especially this weekend I've had a very bad reaction with red, swollen, itchy eyes. Have not been using any other products recently so can only assume this was the cause as it has happened before even if more minor. Take caution before using! Would have thought using primer first was more of a luxury or making sure the colour stays longer rather than protecting your eyes from a reaction...

I had only ever purchased from this site once before and had no issues at all. I was expecting it to be a nightmare trying to order one of the mystery boxes, but I had a very smooth checkout process! I have only dropped one star off of this review as when I got to the checkout, after waiting in line, unfortunately the box with clothing had run out of stock of the size I had chosen so I had to go for the lesser box instead. Despite this, very easy ordering and checkout process!

He's my absolute favorite, my top favorite brand and company! I've never had a problem with his website or checking out. Even with mystery boxes or launch days. Everything is amazing quality and I would 100/10 buy from him again and again!

I will not give Jeffree bad review or anything other than 5 stars, but the website really did me wrong today. ;/ Re: was paying with credit card and my supreme box was removed from my Cart, as I was adding my credit card expiration date. I am really confused and upset, I had to be one of the first or close to it, to add ALL three boxes to my cart. I took off of work today just to be able to purchase them. I was ordering all three of the mystery boxes. I had them in my cart, I added my credit card number, my three digit code on back and almost finished putting my card expiration date in, when a pop up message out of no where stared A box was just then removed from my cart because they sold out. It was in my cart how in the world can they take it from my card as I’m almost completed paying for it? I  was putting in my credit card expiration date in was in process of putting the year in and I would have been finished.  I will enclose the pop up message stating they removed the supreme mystery box from my cart because they just sold out. As I stated I know I had to be one of the first Or close to it to of added them to my cart and I had already put my credit card number in and was adding the year of the expiration date. How in the world can they remove it from my cart and sell it to someone else, while I’m putting two last digits from my credit card ex date in? Please help me understand this? ;( I want to buy a supreme, it was wrong of them to remove it from my cart as I was paying for them.

Great product, but horrible order fulfillment and customer service. Ordered my package on November 29th and at the time was notified that it would be shipped within 10 business days. Once 10 business days had passed (13th of December) I emailed their customer service only to receive the automatic reply, that it will take another 3 business days for them to reply. Needless to say - they never did. On December 14th I received another automated message, which now read that my order would be sent out by December 18th. This again was not true and my package was supposedly sent out on December 28th. My package did not leave California for another 2 weeks and just sat at their logistics agent's premises. When I contacted their customer service for explanations, I was confronted with rude and careless attitude, never received an apology. They simply blamed their logistics agent, implied that I should contact them myself, and when I asked to explain the initial delays, my e-mails were simply ignored. 2 months have passed since placing the order and the package has barely reached country of destination within Europe. I highly recommend them to stop pumping out new products, take some of that product development money and invest it in decent order fulfillment and customer service staff. Finally, I wouldn't recommend anyone to order from JSC.

In all hosety how does this company get away withtaking money most of it from teens like my grandaughter waited from october in the end we had a parcel had to pay 18 pounds for carridge the box surprise empty kept writing no answer really this is stealing money from teenagers mostly i am appalled the companiy is allowed to contiue selling beware please as 50 pounds is alot to lose if its a teenagers pocket money i am disgusted no phone number either to get any sence its a terrible company please use anyone but these thyey have no thought for the customers at all