Jeffree StarReviews of jeffreestarcosmetics.com

.I needed to get a hold of Jeffree Star Cosmetics , I never thought after watching the videos he and Shane made how the business is really run, maybe it's just shipping.I have every email I sent, on business days/times with no response. I was then contacted by several people this was happening to via Twitter and they were upset and had similar stories .I was advised that because Jeffree Star advertises and conducts business through his socials to contact him this way.Only to be blocked when asking information about my purchase.I could no longer contact his business about my purchase.This is a common business Tactic I have come to find out.I have never been blocked by anyone especially since I do love Jeffree as a person and creator.It could've paid for an extra movie date for my terminally ill husband who still works ,Full-time ,and bought that for me and wished he had more to buy more 😳! I love ALL of what we did receive but how the site and JS didn’t handle all of the issues I will not be purchasing anything else off of JSC.I think it's sad that a multi-millionaire would act like a petulant toddler when things are not going his way or things heat up and he's fierce af.WE are YOUR customers.Giving you our HARD earned cash.That 40.00 I could've paid for a cartridge of medical marijuana because I have had 40 major surgeries the last knee reconstruction on 12/13/19.My spine, neck and knees are all metal.I wanted to support you and Shane it Just sucked how JSC site is set up.

A pity I couldn’t give ZERO stars. Placed my order on the 29th November 2019, Christmas present for my daughter. Just picked up the Jeffrey star products date 8th January 2020 from my local Post Office Depot only to be charged additional £15.20 for customs. Contacted Jeffree customer service only to be told I should of read the FAQ regarding customs charges, unbelievable. Only took 6 weeks to arrive and to be charged another £15 quid for the privilege. I won’t be ordering anything from Jeffree again, defo nothing free with JEFFREE!!!!!

An update to my previous review. The order I placed on 29 November finally arrived yesterday on 6 January. Far too late to be the Christmas gift I had intended it to be. So I’m out of pocket because I had to buy another gift to replace it. I genuinely do not understand why Jeffree Star, knowing full well his business was already struggling to ship after the Shane Dawson collaboration launch then launched mystery boxes and Black Friday sales. The only answer I can come up with is greed and ego. I still have not received a reply to the enquiry I sent on 12 December asking for a status update on my order. This is absolutely appalling customer service. It’s basic business 101 to respect and communicate with customers. The product itself? I had only ordered two lip glosses and decided I might as well keep them myself. Firstly, the colours are not accurately depicted on the website. Secondly, the applicator is very, very flimsy and I doubt very much that it will last the life of the product. I’ve learnt a valuable lesson. Buy from tried, trusted and reputable brands and don’t fall for questionable YouTube so called influencer hype. I will never order from this brand again and I strongly suggest that, rather than flaunt his extravagant lifestyle paid for by his adoring fans, Jeffree Star concentrates on addressing the problems in his business.

Ordered products for my daughter for Christmas. The next day I got an order confirmation. 16 days later (day after christmas) got an email saying that my order was canceled as they didn't have the product to fulfill the order. This is the type of service that will kill a reputation.

Update: After they answered that my package was lost I checked again for any activity a month later (20 december) just out of curiosity and to my surprise the package was active again since december 12 despite the fact that I turned on updates on both mail and phone and thinking my package had gone missing. After that I tried everything to find out where my package was, nobody responded and I could not reach the postal service it was supposed to be delivered by. I went to the postoffice twice to ask if they knew more, nothing. I called every place I had ever gone to pick up a package from, if they had something with my name on it, nothing. I was getting stressed because I knew if I didn't pick it up it would be returned to sender. A friend of mine helped me to track the package and tried al the tracking numbers on different postal sites and that's how we finally found where the package was when I had to pick it up, unfortunately too late. It is being returned to sender and if I still want it I probably have to go through all this again... Let's not even think about the additional costs from customs. Fun experience.

On Cyber Monday I ordered makeup for my granddaughter. On Dec 2 got confirmation. Dec 13 shipment would be the 19. On Dec 27 my ordered was cancelled. What a disappoint, and I will stick to the tried and true companies. He definitely needs a new staff and people who can get his orders taken care of.

Sent an email to their CS team weeks ago about poor quality product. Still no response, really disappointing as this is a brand I’d always loved, trusted and supported. Not the way to treat your loyal customers

So I order from their website on the 29th November as alot of people did for the black friday, still no items the item arrived in the UK on the 19th but I have not received an update. Emailed the company twice and not had replies from either, one a month ago the other over a week ago. I was aware of a delay as I'm in the UK and jeffree commented about it on his channel but did expect to wait this long. This was my first order from them and will not be ordering again. I can't find anything out about my order from both royal mail or jeffree star cosmetics