Jeffree StarReviews of jeffreestarcosmetics.com

I didn’t want to take it this far but I’m honestly that disappointed. Don’t waste your money on the Blue Blood palette. For months I have struggled with trying to do up looks with it, the powder falls straight off your skin and doesn’t stick to any brush I’ve used, I need to plaster it on my eyelid with my finger to actually get some results. I’m so angry that I wasted so much money on a pallet that looks stunning! But does absolute crap for your face.

i ordered blood lust palette and the shipping says 5 to 7 business days it's been 5 buss days and I still have not even received a email with the tracking so how in the world will it ship to me within 7 days when it hasn't even been processed it says unfulfilled in my status on the website what the hell is going on! For 70$ I should at least be able to track my purchase and it seems it hasnt even be seen yet I've never ordered from jsc or tried it but this 1st impression ain't it! hes almost a billionaire shouldn't his shipments be on point? expand n hire more help!! please!

Ordered the blood lust collection and still haven't recieved a tracking number.this isnt right I paid to much money to not even know what's going on with my products

I'm in love with this pallete! Very pigmented, blends well & last all day. The colors are amazingly beautiful! I would recommend this pallete, definitely worth the money.

I always get the tracking update a DAY before my package arrives!! It usually comes in 2 weeks after I place my order, which sucks because everyone else seems to be getting their orders before me. I love the brand and company, but sheesh! You'd think a multi-million dollar business would have good shipping by now

I love Jeffree Star, and have never had any issues with any orders I’ve ever placed. I ordered the bloodlust collection and blood sugar and also the 5 year limited edition androgyny VLL.. everything came except the little lipstick. When I emailed customer service, they had me provide the packing slip, along with a picture of my box with the label and all my items in it for proof. ... okay. Still doesn’t prove anything. They then responded with something like “sorry, our shipping department says they scanned it in. We can’t help you unless you want to file a claim with your parcel” Uh, no. My box arrive in one piece. Nothing happened to it besides the fact that they FORGOT an item in my box and refuse to believe me. Huge supporter. But probably will not be buying anything for a very long time unless his customer service department improves. I get it. Lots of people buying his make up, but the odds that a limited edition (now sold out) item is missing from my box, it’s just a little fishy. It’s like airlines. They overbook and then blame you for their mess up. I’ll be filing a claim with my bank.

Ordered a valentines mystery box and there was a mix up with the USPS tracking. I was receiving tracking updates and it showed my package was delivered in another state. I reached out to JSC customer service via email. This was almost a month ago and have yet to receive a response from them. Luckily, I ended up receiving my package but it doesn’t sit with me well knowing that their customer service won’t reach out to help you or check on you. Not good business.

I love Jeffree Stars products and I have always had great experiences with his customer service. In my opinion the negative reviews seem to be a bit extreme and a little petty.... I get it your makeup was late and you had a rude person answer your call, but Jeffree can’t micromanage everyone who answers the phone and the customer service and people who are shipping are dealing with thousands of orders and customers. This last launch he had 17 THOUSAND people in line for his blood lust collection just on his site alone and I’m sure around the holidays it’s just as busy, so complaining that they didn’t answer you fast enough or that the site was slow is kind of ridiculous. Let me see you answer 17+ thousand people in a week or 2 and the best site out there is going to be slow when you have thousands shopping at the same time. He also had over a million dollars worth of makeup stolen from his warehouse and it was a huge deal and I’m sure it took a while to get to the bottom of it... try to be a Little more understanding of what it takes to run a multi million dollar company.