Jeffree StarReviews of jeffreestarcosmetics.com

Its bit ridiculous that they make low stock on everything honestly its a bit ridiculous that they are always sold out of everything poor service

I have waited 4-5 months for my conspiracy theory pallet and it still hasn't arrived and it's now nearly June, I have emailed the customer service 5x over the past few months but I haven't heard nothing from them. And it's still saying it's in transit but it's been saying that for the past 3 months now, I can't contact them aka ring them as it's a American phone number and I'm from the UK. And I don't know what else to do. I get that the Pandemic has happened but I've ordered this wayyyy before the Pandemic has even happened.

If I could give zero stars I would. The customer service is AWFUL. I spent $152 and my order still has not been shipped out after a month. I contacted customer twice, once was an actual response, the other was a copy and paste of an email sent to all their customers. They keep saying that I'd get my tracking number in 3 to 10 days but I never do. They sent out PR for the jew cremated collection faster than they're sending out orders that people actually paid for. This will be the first and LAST time I ever order off of Jeffrees site, next time I'm just gonna order his stuff off of beautybay, at least they can actually ship things on time. I can understand a delay from covid19 but its ridiculous that they can send PR faster.

I ordered from the 4/20 merch on 4/21. Tshirt, mirror, drug lord and a concealer. It is now 5/21, no order, no tracking, NADA. All items are fast sellers or sold out and I’m out $131. Glad I was able to put a tank of gas in his Lamborghini. I understand the pandemic delays, but I’ve had FIVE orders come from Morphe (California warehouse) that were ordered after this order was placed at JSC. It’s sad because I’m a supporter of him and the brand. I’ll just have to wait for items to hit the Morphe site and forget about any exclusives.

So I bought the Blue Blood palette, Blood Sugar and 4 of his lipstick and I am so in love!!! They are so pretty and buttery!! My favorite color is blue so I'm in love with Blue Blood. I just placed an order for the mini conspiracy and 2 other puppies. I can't wait!!!! Also the shipping was super fast, it only took me about 2 days after ordering to receive my package!

Everyone needs to stop complaining about orders not being shipped when placed after March 19 2020 until California lifts its safer at home order that does NOT allow Jeffree star cosmetics to be functioning! It is stated on the website that THEY CANNOT SHIP UNTIL IT IS LIFTED it also states cannot process returns exchanges or refunds until the state of California allows them to being shipping again. This is completely out of anyone’s control and government mandated! They cannot do anything in this time be patient and don’t give an awful review due to a massive pandemic! The workers should be put at risk because you wanna do makeup well in lockdown Be respectful!

I accidentally pressed Apple Pay for an order to be shipped to the UK but I emailed them saying to cancel it and give me my money back, they say 3-5 business days it has not been 8 business days from them saying that it is being processed, they have ignored my emails and they say speak to your bank but my bank can’t do anything until it says pending on my online banking so I don’t think I’ll get my money back!! I NEED BILLS TO PAY. I just want to phone them and get this sorted but they don’t even have a contact customer service number a mean I can’t wait about for 3 days just to get a reply I need to sorted now

Don't get me wrong I really like Jeffree star. I decided to get the conspiracy palette on the mini launch they had. I was able to get one the same day blood lust launched. It took almost 3 to 4 weeks just to get my shipping tracking number. I had to message them. The costumer service was exteremly rude. after they replied I still waited 8 days then I finally got my tracking shipping info. when it was shipped only took two days to arrive to my house.