JaybirdReviews of jaybird.com

4:30 hours on live chats/email/phone to get a shipment resent that should have been here two weeks ago. Hung up on me multiple times. If it were not for kelly an awsome lady that knows the system (flawed as it might be) helped me finally get it resent, but it will take another 7-10 days to get here and it was theeeeee biggest hassle of my online customer experience life. Its a shame really, I love the headphones but jaybird will not get another penny from me until they fix this shitstorm. Honestly i like to consider myself even tempered person. Rarely have i ever been so mad in my life. This is the first negative review i have ever made that is how livid i am.. I hope people take this into consideration before purchasing these headphones. If nothing else i will save you the pain of working through their website and advise that you pay the extra 10 bucks and get them on amazon prime. YOUR WELCOME

Bought some Jaybird Freedom earphones a few days ago and I can't even register for warranty cover, apparently the website has been down for ages. Considering the cost of these earphones I think it is the service is dreadful.

I received a significant discount for the X3 headphones as a military appreciation promotion. I ordered them but never received them although UPS reflected the package "delivered". I contacted customer support and was told to submit a lost package claim with UPS. I did, but UPS will not reimburse unless the sender submits the claim. The package was never found and Jaybird told me I was out of luck. I submitted a complaint with the BBB, which went unanswered and closed without any reply from Jaybird. I ended up losing the money completely and buying a different company's product.

Absolutely terrible customer service. No response to any of emails on my faulty earphones for over a month. No answers to my calls to the uk call centre. The X3s seem good to begin with, however they deteriorate after a few weeks, connectivity is shaky, the battery dies and sweat proofing is dubious as cannot even turn them on anymore after having replacements 3 weeks.

Don't provide replacement parts to Australia, though they do elsewhere. Instead make you pay for a full 'accessories kit' and shipping when you only need one part. Rediculous when they sell their products here yet don't provide the same services.

International customers be warned. The headphones I received from Amazon seemed decent while they lasted (1 week) however due to a ridiculous policy set by Jaybird and a combination of poor customer service, Jaybird will only ship replacement parts to a US address. So those who live outside of the US will have an issue if anything goes wrong with their product or you need a replacement part. Unfortunately after 1 week of owning these headphones the unique charging mechanism that charges these headphones was damaged (purely my own fault) but because of the companies strict sending policy, this has rendered this pair of $100 headphones useless. For international buyers I would definitely avoid this company and spend your money wisely on a truly global company.

I sent my headphone in over 2 months ago for warranty. Still haven't even received shipping confirmation. Doesn't look like I'll ever get them back.

Hands down the best sitting pair of in-ear headphones (JayBird X) that I have ever had til date. But when you brand your product as sweat proof and your second pair of JayBird X model dies out within 2 years, you really regret using all that money. I got my 1st pair replaced with no problem. But after having the replacement pair for about a year and then dying out on me, I'm really disappointed. I sent an email to customer service 4 weeks ago and still no reply.... Update: just bought their vista model and feeling optimistic 🙏🏻