JaredReviews of jared.com

Awful customer service. Still waiting for a refund for an item i returned two months ago. What is this ??? Not a high end place and they are stuck in the past. Avoid buying anything from them

They repair my ring last June it costs me $500. Not even a year past the same stone they fixed came out. I tried speaking to them thinking they would work with me on trying to fix it at a discounted price. They said their repairs are only warranted for 6 months. I thought since I spent so much money they would work with me and they refuse to. I will never buy or repair anything at Jared. I wasn’t asking to repair it for free but I thought they would help me in trying to repair it since they did not do a good job.

We wanted to purchase rings for our 30th anniversary. After starting out with another jeweler we came to Jared’s. Working with Mr. Ceesay at the Columbiana Store we were able to purchase the custom rings of my dreams. He made the experience fun but professional which is difficult to do. We could not have asked for a better experience. We will be back!

I recently purchased a ring for my wife for $8000 at the Burlington ma store when we got the appraisal it was under the value we paid, the woman doing the appraisal quickly covered up Jared jewlers lie by saying she had made a mistake.we demanded a refund and we told NO the sale is final. The lack of service and truthful behavior this location doesnt provide is terrible. STAY AWAY FROM THIS COMPANY ITS A MONEY GRAB.

I ordered a mother's ring as a mother's day gift on April 25 2022, their website tracking number that I was given said May 13 it would be available for pick-up at a local store. It's now May 20 2022, website still saying order preparing to be shipped. I contacted customer service, and kept getting disconnected. I chatted with Jared, and their automated system says that the order was shipped and would be available for pick-up soon. I then opted to speak with a live person, only to find out that the item was delivered to the store on May 8 2022. I am livid.!! I will not give any or recommend giving any business to this company in the future. I cannot understand how companies like this stay in business.

Took my mom into our local Jared store in Cary, NC the other day just to obtain a necklace presentation box. She was gifting her granddaughter a beautiful heart-shaped diamond pendant that she’d had for many years as a college graduation gift. Our salesman was Brandon, he was very accommodating and insisted on cleaning and packaging the necklace in its lovely box. He also offered to clean a few rings we were wearing that day. Those came out sparkling as well! Thanks so much to Brandon for taking care of us despite we weren’t actually making a purchase.

I've never have to write any reviews on anything but my boyfriend had ordered a beautiful amethyst bracelet for our anniversary from online. When we received it, there were ONE AMETHYST STONE MISSING from the bracelet! Tried to call customer service, NUMBER DON'T EVEN WORK! Thought I was gonna have a good impression with them but NO! I will be getting a refund! DON'T waste your time ordering online with them! Not reliable! If I can give a zero star I would!

I had a service appointment to have my wedding ring checked. I was initially told that my ring had a loose prong and a baguette that needed to be tightened. This was Saturday 4/2 and here it is 4/7 and I had to contact the store to find out the status of my ring. I was left on hold for over 5-7 minutes so I hung up, Only to get a call from Sheri the store manager @ Legacy Place. Apparently my ring has several issues that needs immediate attention and she told me that my ring was never touched by the repairman. I was livid and went straight to the store to get my ring only to have no one explain what really happened and the manager was gone. I took my ring and receipt and went back home only to see that my ring was indeed touched and my diamond that was once protected by gold prongs was no longer protected. All of the prongs have been flattened as if they were going to do more than polish and shine and make simple upgrades. Sheri wanted to charge me $600 to replace baguettes that they claim were chipped but was never mentioned the day that I dropped my ring off! NEVER do business with shady people! I am so disappointed and my ring is ruined!!!! My 2 year anniversary is in June and now I have to get a reputable jeweler to fix their mistake. I have contacted Jared and all I keep hearing is that my ring was not bought at Jared only the enhancer that was added. My entire ring was recreated and any other time there was never a problem with the servicing.