Fine jewelry and gifts from Jared, your store for diamond jewelry, gold jewelry, color gemstone jewelry, rings, earrings, necklaces, pendants, bracelets, chains and watches.
Jared (jared.com) has 412 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Carissa M.
Ordered my ring online and it arrived without the diamond in it! Customer service was less than helpful and told me to return the ring and they would send me the money back once they received it but that doesn’t give me enough time to go get another ring in time if I have to wait for them to return my money.. ruined my proposal worst experience
Judith N.
I took my rings in for inspection. My larger Diamond was loose and they’re keeping it overnight and spiffing it up and put a rush on it so my husband and I will have it for our trip to Nee Orleans Sunday. Sonya was so patient and kind and it was all under warranty. Jared’s customer service is awesome! 👍
Steve W.
Bought steel bolo bracelet 13 months ago. It broke. They did nothing. Salesperson asked several times if we bought it from that store. We answered each time the same. I used to go to Jared’s. Note: Jared’s and Kay jewelers are owned by the same corporation .
customer Rose A.
Bought an emerald, returned such and 3 months later I’m still waiting for a check that is valid. They issued a check with insufficient funds and I’m still trying to get my money back. Not a trustworthy business. Their employees are clueless regarding how to get the refund
melody C.
Bought a bracelet $252, broke once cost $71 to repair 6 months later broke in 2 more places and refuse to stand behind their jewelry or work. Want you to pay out of pocket to repair again. Manager was not helpful and lost a great salesman/manager in Ky. Could have offered to trade in on another etc but didn’t, lost a good customer Bought engagement ring there and bought a $10,000 ring, all from Ky. Good bye Jared! BEWARE of business practices!
Pete G.
I purchased a Frederique Constant watch for $995. With a 10% discount, the total was a little over $900. The order was shipped. I received a notification that it was delivered. When I came home, the package was not there. I immediately contacted Jared and they stated that UPS needed to investigate. I told them UPS had confirmed the delivery but I had not received the package. Why would they not require a signature on a nearly $1000 item? Meanwhile, UPS barely did ANY investigating. They came to my house at 10am while i was at work, didnt leave paperwork, and a week later, I received an email from Jared stating that since UPS delivered the package, there was nothing they could do. NONSENSE. There is NO REASON me (a consumer) should have to fight it out with THEIR shipper. They literally told me to contact UPS and refused to refund the purchase. So now, UPS refuses to re-investigate, and I am stuck with a $900 bill that I will refuse to pay. Avoid this company at all costs. They do not care at all about their customers. Once the item is shipped, you have ZERO protection, and ZERO recourse. I am filing a complaint with the BBB on UPS and Jared because of this incident. I have spent thousands at Jared in the last year and will never give them another dime of my money. Absolutely deplorable "customer service."
Shannon N.
Clarissa was awesome! She was so professional, patient and kind. What a delight! We were greeted by several store members as we walked in and left feeling like family. Clarissa even used our personal names saying good-bye to each one of us. It was a meaningful experience to get my deceased dad’s watch fixed and to buy a special present for a special friend that day. Thanks Clarissa!!
lionary
Purchased a watch from their website. It was sold as new, but arrived with all the protective stickers that should have been on the watch missing, faint scratches and other obvious signs of wear, not in the original box, without any manual or warranty booklet, let alone a completed warranty card. I immediately returned the watch and when I have subsequently called customer service, they claim that the return was approved and refund processed 4 weeks ago. But PayPal says no way no how, and they just opened a dispute on my behalf. Bottom line, over 5 weeks later, still chasing Jared for my money. Speaking as an attorney, Jared's trying to pass what appears to be a floor sample (I note that the watch was shipped from a store, as opposed to Jared's central location) as a new watch would be downright fraud. Stay away.
