JaredReviews of jared.com

Recently went to Jared since JB Robinson closed in our area, Jared supposedly took over. Took in a bunch of things to repair, of course on some things due to Covid our warranty expired because we were unable to get in during Covid lockdowns for checks and of course JB Robinson doesn't tell you where to take it after they close, you are supposed to just know I guess, well that figures so of course the warranties were void and we had to pay for repairs. 1. We bought a sterling necklace with topaz and sapphire pendant (also matching ring and bracelet), necklace was such bad quality that my neck swelled up for two months and had to see a couple doctors about it and I had to buy another necklace that was $800 to replace the cheap one that came with the pendant so my neck would not swell (they would not replace it or let me upgrade it). 2. I took my 3K tennis bracelet to be repaired adding a second chain to it so as not to lose it, and I did not check it well after picking up so many items and I went home put it in my safe, during 6 months I did not wear it. I pulled it out to wear and a diamond was missing (no one disturbed it it was locked away the whole time), my bad for not checking closer each and every diamond when I got it back in the store. Their manager assures me that happens all the time that diamonds just fall out. I have pictures and video of before. They had just sent it to corporate supposedly to be checked, repaired and cleaned and had a new chain added as a back up. Now I am going to have to pay a lot to replace the missing stone. I really doubt it will be covered under warranty even if I do show them my pictures and video. I don't even want to go there again because I think I was scammed. Now I want to pull my diamond checker and mini microscope out and check everything again. I am not saying they took it, I am just saying it's highly suspicious to have a loose stone that falls out immediately after repair in between your jewelry store and your safe which you put in your safe 30 minutes later after not losing any stones for years. 3. I have a very nice ring with several carats, the ring was sold to us by JB Robinson which Sterling Jewelers owned and one of the stones is now somehow a total piece of junk or it was traded out at some point by a JB Robinson jeweler because we paid over 7500 for the ring (worth about 10 grand originally) that might not be Jared's fault but they of course zoned right in wanting to charge me a fortune for a new diamond which I refused. You can't even see the chip with bare eyes. But my question is how did it get to be such a crappy stone after buying a high quality ring originally worth almost 10K. On that one I should say the blame may fall on JB Robinson's previous jewelers, not Jared. And if JB Robinsons was selling such good quality rings with quality diamonds how could it have such a big flaw in the first place? I should think the stone would be replaced with a good one. Warranties don't cover possible crappy trade-outs by suspicious jewelers. But these are all part of the Sterling group and Jared will only sell me upgrades to fix it rather than replace the stone even though it's supposedly still under warranty. 4. On the same wedding ring which Jared repaired Jared did not add gold to tighten the stone in, they scraped the gold from the ring to cover the edge of the diamond which looks awful like it was melted and scraped over the edge of the stone. I feel it was cheaply repaired considering I was paying for enough gold to fix the prongs and tighten the setting. Very disappointed at that part of the repair. I am skeptical of Jared at this point. The manager was nice when I called about the missing diamond. So I will at least give them that. She offered to look at it immediately so I guess I will be going back to at least have her look. If anything I just wanted to report it in case they have a sneaky jeweler on their team. On that note I will say, our watch battery replacements came back fine. My newer gold necklace is not affecting me but I had to pay more for that one. The other small repairs on additional tennis bracelets they did are all good. I wanted to at least be clear that some of the work was fine as far as I can tell. I don't know that I am going to allow my bracelet to go anywhere again without my eyes watching the repair. I am tired of feeling scammed. Why does everything have to be sent to corporate. How can I believe I won't be stolen from. The photos they take before your repair goes out are not the best either. Jared treats you ok but they do freak out when your diamond doesn't meet their expectations even though their group sold you that saying it was high quality. Then they try to sell you a new diamond when you find out the E grade you bought before through the same group is crap (chipped) or may have been switched out.

As an out of town investor, I recently had the pleasure of working with Jared Franczak and his amazing team! From the start, Jared took the time to understand my needs and goals, and provided me with valuable insights and advice throughout the process. His team's exceptional photography, virtual tours, and online marketing techniques attracted many potential buyers, and he managed to sell my property quickly and for a price that exceeded my expectations! Jared also demonstrated a remarkable ability to work with my tenants, which was a concern of mine going into the process. He was able to schedule showings and coordinate with the tenants in a way that was respectful of their time and privacy, and he was always able to answer any questions they had along the way. Overall, I cannot recommend Jared Franczak & Associates highly enough. Their professionalism, communication skills, and market knowledge are simply outstanding. If you're looking for a real estate agent who will make the process exciting, seamless, and ultimately successful, Jared Franczak and his team are the ones to call!

Received a used watch instead of brand new one in original box I was told I would be getting. Customer service told me to return it if I didn't like it even though I have the chat transcript of what the representative told me that i shared with them and when I requested a supervisor was told would get a call back. Hasn't happened 4 days later.

In August of last year, I lost the center diamond solitaire of my engagement ring. I back tracked my steps but to no avail. I was devastated. Once I collected myself, I called Jared and explained the situation. I spoke with Eric Floyd, it was early on Sunday, and he was just opening the store for business. He took my name and number and reassured me that he would return my call. Not long after, I received a return call from Eric; he confirmed, my ring was inspected during my last visit (Jun-2022) and because of that my ring would be replaced at no charge. As you can imagine, I was relieved! Although it was not my original stone, I at least did not have to worry about the expense of replacing it. Thank you Jared for the amazing customer service and for warranting your jewelry providing the consumer participates in the warranty program. The center stone was replaced in the time promised. and once replaced, I reviewed it with the original receipt and under a scope. It was just a beautiful as the original stone. Thank you, Jared, especially Eric – from one loyal customer (Jenny and Felix Chandler)

I purchased a necklace from Jared's, and it broke within the first 60 days (i.e., within the warranty timeframe). I reached out to customer service, after 63 days. Given I waited 3 days to reach them, they were unwilling to fix or replace the necklace. I am very disappointed in both the quality and customer service.

Im seeing many reasons why one star are selected. The customer service and tech support are horrible. Refund status was not entered correctly, even though I have been a reoccurring custo.et if Jared for 16 years. Will never purchase any product again. They are known for selling non genuine gem stones. Do some research before entering a store that schemes individuals that look naive.

Jared Terrible experience. Got the wrong item for: Diamond Necklace 1/4 ct tw Round 14K White Gold. Went to the store in Concord,NC and they couldn’t take back the item because it was wrong. Then created a case. Nothing was ever done. Now I’m out $723.92? Don’t seem fair. Because it’s been since September, no one will do anything. Who can help? Case #: 06586322 Order #: 10000751307427 Waiting on a refund for $723.92. This is what they wrote: I wanted to follow up with you since we spoke on 2/24/23. I was able to send this to my Ecommerce department to review. We did try to find a record of when you called about the item being the incorrect item and we find no record that you spoke with someone here at our head office. The information we got from the store did advise us that you came in however they where unable to find that item in the system is why the refused to accept the item. Since you didn't follow back up with us until 2/23/23 and this was placed back on 9/10/22 we are past any return or exchange window at this time.  Sincerely, Elbanie Customer Connection Center   My response: I have reached out on multiple occasions. The fact that the records are not there aren’t my fault. In fact, none of this is my fault.  I’ve spent a great deal at Jared over the years. I will no longer do business with your company moving forward. I will share this with others as well.

I bought a bridal set, paid with my card on the site, set the store to pickup from. Two days prior pickup they cancelled the order. Went again to Jared to get the same set and was denied... DO NOT waste your MONEY or TIME with this dealer.. I have all corresponding emails to confirm.. Will never even attempt to buy from for anything again! EVER!