Jacks Small EnginesReviews of jackssmallengines.com

Ordered a part that was manufactured wrong on a klutch band saw, it shows in stock however just after we placed the order we recieved an email showing the part is on back order and will be months out! On top of the fact they are not honering the warrenty fro por manufacturing we are having to pay and wait for the part that makes the saw a paper weight until the part is remade in china and shipped on the slow boat. For Shame jacks!

Do not buy from them. Purchased a generac. Received with huge dent. Outside of box was not dented. Contacted company they accused shipper then kept saying they didn’t get pictures. Finally told us to use suction cup and get dent out ourselves. Then offered 50 dollar credit on a 7,228 generac. Never cared. Then threatened us with seller harassment. Avoid them. Rude. Once they sell you product they are done and don’t care. I should have read reviews first. Huge mistake.

Terrible customer service.. I needed a new generator in a pinch as my previous one would not start and I have an upcoming camping trip in a few days. I found a Honda EU1000i (the same generator model that died) and the Jacks ad said 2 day delivery on the Amazon listing. I sent an Amazon message to the seller (Jacks) but decided I'd get a faster answer if I called. I called Jacks to make sure it was 2-day shipping because I needed it asap and if could not be delivered in time, I'd order elsewhere. I was assured it would be sent via 2-day shipping.. A while later I get a message from the Jacks through the Amazon marketplace saying they cannot guarantee it will be delivered in time and as a matter fact, they highly doubt that it will be. I tell this rep what the ad stated and what the phone rep told me and they got very rude and unprofessional. At first they blamed me for not knowing their internal ordering process, then they blamed Amazon even though the item was a shipped and sold by them (Jacks). Amazon had nothing to do with this sale other than providing the listing space for them to sell. Now I am stuck trying to figure out what to do. I need to purchase a generator and leave a note on my front door to refuse delivery.. Avoid, avoid, avoid..

Consistently negative experiences. Recently moved to the area with a Gravely mower. Jack's is the closest dealer but not worth the 30 minute drive each way. Needed blades so purchased from Jack's. Installed then noiticed two-2" wide strips that weren't being cut on each run. Turns out they had sold me blades for a slightly smaller Gravely Zero Turn. Failure by parts people. Next, mower needed repair after cutting ten percent of my 3 acres. Called around to see who could fix my mower quickly. Jack's said 2 days so even though further away then some other options, I went to Jack's. A week later I was still waiting because if you don't purchase your mower from them, you're a second class customer and go behind all the customers who purchased their equipment from them but they don't tell you that up front. Lastly, when I went to pick up my mower, I was informed I might not be responsible for the $338 bill as it might be covered under warranty but they would check and call me back however I needed to pay now. Yup - you guessed it...never heard from Jack's again.

Is it free returns bad customer service

Why would you give me the option to overnight ship if you can’t ship it over night? At least state when I’m ordering that it won’t be for 2-3 days. That defeats the purpose. I paid 2x for shipping what I paid for the part. Customer service rep was rude. Won’t be using them again.

Not real happy with these guys right now. Bought an Ironton sprayer from Northern Tool about a year ago. the sprayer wand leaked like crazy this spring and Northern Tool advised me that a replace wand was available through Jacks Small Engines. Ordered the wand in early April 2025 and have received 3 emails stating they're waiting on the part from the manufacturer. Estimated shipping is NOVEMBER 2025 !!! Really ? Only took a couple of hours for them to run my charge card. Not happy right now.

Ordered a part for my northern tool trencher and part was defective so I contacted them and they reordered the part. That was on July 31 2024. I sent message in January 2025 to ask them the status of order and was told that part is made in China and they are having problems sourcing materials bla bla bla it is now March 2025 and still don’t have parts. During all this time I have not been contacted by Jacks to be updated on status. I owned a company for 40 years and not once have I dealt with this kind of issue. I now feel like the only recourse I have is to inform potential customers to beware of jacks small engines. Once they get your money they are done with you.