Jacks Small EnginesReviews of jackssmallengines.com

I believe they use carrier pigeon for delivery service compound that with a customer service rep that would rather watch judge Judy than to help a customer ,

just now New Will never waste my time or money here again. Their website screwed up and gave me the wrong part number for my snowblower. Jacks refused to take responsibility for their mistake, forcing me to eat the cost. Go somewhere else.

This is an update to my one star review. They got a little bit better because of the lady that was on the phone and explained the way they do business. I still have not received the product but she was helpful.Their shipping is still snail speed. The website did say it was in stock, two of them. Ordered it, and it sent a message that said it was out of stock. Then I got an email stating that it wouldn't ship for two and a half months. The lady did explain to me that that was just from past issues when they had shipping. That is super misleading. And I hope they would understand why I'd be upset when it said it was in stock.Then, it goes out of stock, then I won't get it two and a half months. It is finally on its way. Still taking a month. Thank you to the lady that spoke to me on the phone and explained things. Just still a little shady on how they Present themselves. Especially surrounded around their shipping and their supply. Also not sure who it was, but the first time I called the customer service lady that talked to me misled me with false information.

I ORDERED A SMALL POWER SUPPLY AND IT WAS OVER $10 TO SHIP THE CORD.IT SAID IT WOULD BE SHIPPED IN TWO DAYS.AFTER A WEEK I GOT ON LINE TO CHECK THE STATUS AND IT SAID IT WAS EXSPECTED FOR DELIVER IN OVER A MONTH STILL.THE BATTERY I NEED THE POWER SUPPLY WON'T BE ANY GOOD BY THEN.WORST IV'E EVER SEEN ON DELIVERY AND I'M 64 YEARS OLD AND I ORDERED A LOT.NEVER AGAIN WITH JACKS SMALL ENGINES!!!!!!!!!!!!!!

Jack's admittedly failed to acknowledge that they had no part in their inventory, but also that they were not aware whether the part would ever arrive from their sole supplier. Instead of being proactive and contacting their supplier (Dewalt), they assumed they could sit on my order indefinitely without any contact with me regarding the extended timeline. I received an email promising 2-10 days shipping, but was still waiting 30 days later for any action. Several disappointing calls later, when several of Jack's employees were unprofessional, and some would hang up the phone rather than address a customer service issue, I received a call from the operations manager (Herb). After telling Herb about my experience with his business, he acknowledged that this was precisely how they conduct themselves. He was at a loss for words and had no idea how he could remedy the situation. I gave him several options, yet he stated that he would continue operating his business with the same poor professionalism and lack of customer service that had been working for him to this point. Herb then hangs up the phone because accountability is not something in his area of expertise.

When you go from time of order - "in stock soon, usually ships within 2-10 days" to order acknowledgement status - "Back Ordered, on order from vendor with expected delivery of 4 weeks", that is very miss-leading. It would be better to state - parts are ordered direct from vendor, delivery subject to part availability and manufacturing lead time.

Ordered a Honda eu2200 inverter/generator thru amazon, unit was defective straight out of the box! JSE refused return or replacement.not even willing to help file return with manufacturer.Stay Far Far Away from these crooks!

Bought an AC mini split through Amazon from this company. The add was misleading as it does not clearly state that the system needs to be vacuumed, but has it halfway down the ad. In communication with them they have stated other buyers have had the same issue, so you think they would work to resolve it. Being that they are charging a fee for the device that is equivalent to per-vacuumed system leads the buyer to believe they are getting that. Once I realized that I requested to cancel my order. They said it could not be cancelled, because my request to cancel was in 42 minutes after purchase and they shipped in 41 minutes. You can interpret that how you like but seems very fast and convenient shipping. I suggest avoiding seller if possible.