Jacks Small EnginesReviews of jackssmallengines.com

I was very worried ordering $3,500 in EGO batteries from this company after reading many negative reviews about this company. I ordered 3 orders from Amazon through this company. Today I received my large order and it was perfect!! Exactly what I bought they shipped. The EGO batteries were brand new from EGO. The dates were April 2026 and August 2026. I registered them with EGO and got a 5 year warranty, therefore, I knew they were legit so I place another $1,200 order today for the same battery. They shipped it very fast, same day. I know I can trust them so I keep giving them business. The delivery service was exactly 3 days with FedEx.

Dawn was my customer representative. She went out of her way above and beyond to find the part for my mower engine that was a replacement for the original part that was discontinued. I bought my parts from Jack's but when the replacement part with an available she sent me to somewhere where I could buy it immediately in order to get my equipment back in operation. It speaks volumes about service when a company is willing to forgo their profits in order to be helpful to their customers. I have found Dawn and Jack Small Engines to be that type of company over the many years that I have dealt with them.

I've ordered from Jack's many times over the years. I've never had a problem. My last order of parts was scrapped by FedEx. I had to contact Jack's Customer Service to get information on a "stuck" package. When Jack's found the order was scrapped, they immediately set up another order. Some of the parts were no longer in stock, so the waiting began. Long parts delays has been a problem with these types of parts, I can't fault Jack's for that. Luckily the parts only took a couple of weeks to get in stock. This time they arrived safely. Many thanks to the Customer Service team at Jack's!

I bought a generator and decided I didn't need it. I was immediately sent a return code and refunded. The return was made easy!

Ordered a Ariens OE carb for my snow blower. Was 30 dollars cheaper then buying directly from Ariens or from the Ariens store on Amazon. And I got it in 3 days where it would have taken 2 weeks on Amazon as per their estimated delivery date.I have had a positive experience with jacks every time I ordered a part as their customer service is excellent

I had purchased an item, when it arrived I looked in the box and set it aside. Quite some time later(11 months) I discovered it was the wrong 300.00 part. Figured I was S.O.L. and stuck with a item I couldn't use My wife said call them (they never know anything right?). So after a few subtle reminders I did so. To my surprise they looked the order up, said I was within their return window. They gave me an RMA # and I sent it back. I did have to pay for shipping but they paid it when shipped to me so IMO that was fair. A few weeks later a check shows up. I cannot find the words to express my gratitude to them. At no time was their any kind of a problem, attitude, side step, NOTHING!!!! Just pleasant helpful customer service. They could teach a few other businesses on how to retain customers Thank you Jacks :)

The prices seem reasonable. Transactions and shipping notices are great. Parts have been as described.

Jack's came through again with flying colors!!! I needed a replacement mulch cover for my 48" mower deck. After 18 years of grass, sticks, and stones pummeling the original cover, it finally succumbed to the abuse and developed a crack. I found many aftermarket, off brand replacements, but the common problem with these is the reviews were not good. The reviews always mentioned poor, brittle, lightweight material they were made out of that broke very quickly. Jack's had "Husqvarna" branded mulch covers listed, but as it often goes you end up with a cheap no-name knock off. Well not in this case. Jack's was spot on and honest. It was a genuine Husqvarna part and was well made out of very heavy material. Thank you Jack's for coming to my rescue once again. Did I mention that they shipped the part immediately after I ordered it and I received it quickly? We they did and I did!!! Very Happy with my purchase and my experience.