Jackson HewittReviews of jacksonhewitt.com

I wanted to thank Cassidy at the 23rd location she was very kind and helpful, I will definitely use next year , very knowledgeable can’t get that anywhere anymore 👍🏻👍🏻

I got wrong decision with Jackson Hewitt Tax service 2026 at white bear lake. I won’t get back with them.

The worst decision of my life!! The preparer was new. She didn't even put my overtime in. Now I got to do Amended tax return. I hate that I even decided to give them a try.

Heather Turner at 817 N. Tyndal Parkway had been doing my taxes for many years. She always goes out of her way to give me tips and advice on how to work my income to have better chances of getting refunds instead of owing. Heather has also been very gracious in helping when I got in a mix up with Market Place Health Ins. As well as getting me my docs needed when refing my home. Shes always willing to lend a helping hand or advice any way she can.

Brenda was 10+ Jackson Hewitt tax service North Conway nh

I would never ever go back to Jackson Hewitt again. Had problems with them messing things up 3 years in a row now. I’m done with them I will go back to my old place. All I can say is don’t go to Jackson Hewitt

Terrible customer service and over priced charging for services, that is what I experienced from Jackson Hewitt. I have filed my own taxes for many years, but this year I decided to have Jackson Hewitt prepare my federal return. I went to the Melbourne, FL location on Wickham Road. I was told that as a new customer I would get a "New Customer" rate of $149. When it came time to pay them, they ran my card and charged me $436.00. I received a pop-up notification from my bank while still at the JH office, so I immediately brought the overcharging to their attention on the spot. They recognized that this was a mistake and that they would refund the over-charged amount. Then I was told that it (the refund) would have to be done by someone named Amanda. It has now been 9 (NINE) days and still no refund. I have lost count of the number of times I have called JH Customer Service, each time being told that they are working on it. I have stopped by the JH location on four occasions and each time I have been told that Patrick, or Amanda will call me. There has been zero action on their part. I also identified a mistake on my return that they missed, which they did correct, but I don't really trust their accuracy when I am the one that caught the error and not them. Overall, it has been a slap in the face and I regret ever trusting them to do the right thing. Please consider this and take your business elsewhere, as their Customer Service is not going to help you if they make mistakes.

Good experience last year. No one showed up for the appointment this year. I waited an hour at Walmart then called. No answer. Then customer service was willing to reschedule me somewhere else. If they can’t be trusted to show up, they can’t be trusted to do my taxes. I’ll try it myself or go to another company.