Jack's Flight ClubWe're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Roman
I've sent a message thru chat asking for refund. The request was processed quickly. Great customer service!
Response from Jack's Flight ClubOct 10, 2025
Thank you so much for sharing this, Roman! Our hope is always to give you the best flights but at the same time, wonderful member experience :) We're happy to see that your refund was granted promptly but if you need anything else, please let us know!
Karen B.
Responded quickly to my enquiry for flights to Australia. Laid out how the Jack's Flights scheme works
Response from Jack's Flight ClubOct 6, 2025
So happy that we could clarify the details of the service, Karen and assist with your Australia flight query :) We truly aim to not only offer amazing flights but also, the best member experience. Please don't ever hesitate to reach back out to us!
Allison P.
I wanted to leave the group as my husband isn't well and unable to fly. I had originally sent an email to do this last quarter but unfortunately it was overlooked. However on contacting them this time it was sorted and I was refunded immediately. Thank you.
Response from Jack's Flight ClubOct 6, 2025
We're so happy to see that everything was sorted, Allison and you were promptly refunded! We genuinely send our well wishes to your husband for a speedy recovery. If we may help with anything else regarding your account, please get back in touch :)
David
Friendly helpful responsive and efficient
Response from Jack's Flight ClubOct 3, 2025
Thank you so much, David! It is one of our goals to ensure that we provide the best customer service, that's why our team is called Member Experience :) So happy that your query was dealt with efficiently and if you need anything else, please let us know!
zuned K.
Beware of that conman called, Jack. Deliberate OFF reminder option so your hard earned money will disappear in a minute. I noticed a charge of £48 from my credit card that I never intended to make. Never got money back as nog part of ombudsman. Seems pure dodgy business to trick people everyday. His reviews say how customers get cheated every day with the same conman tactic! Please stay away & destroy his robbery business.
Kate W.
I got a very fast response to my request & positive action was taken. Would highly recommend you ask them anything.
Response from Jack's Flight ClubOct 1, 2025
Hey, Kate! Thanks so much for leaving your review!! We expect nothing less from our Member Experience team and are so happy to see that your query was dealt with efficiently and quickly. If you need anything else, you know how to reach us :)
H.S.
Beware. I am very disappointed with my experience with Jack’s Flight Club. I never received any value from their service, and yet they insisted on keeping my money because of their refund “policy.” To me, this feels like a business model that depends more on catching people out than on keeping customers satisfied. I noticed a charge of €48 from my bank account that I never intended to make, and the company name on my bank statement was “Camden”, which gave me no clue it was Jacks flight club.... I actually cancelled my creditcard to prevent further payments (!) causing even more hassle in my daily life. I never used any of their services, and despite reaching out as soon as I found out about the payment, I was refused a refund. Jack has no interest what so ever in happy customers - only in their money. Update, October 3rd 2025: I've seen your reply below, and wanted to comment on that: I did in fact reach out to your support team after discovering the charge — but was still refused a refund. I understand you have a policy, but please dont use it just to hold on to unhappy customers money. This doesn’t feel fair or customer-friendly. I never used the service, never intended to renew, and would have gladly cancelled had I known. I appreciate your response, but I hope you review your refund process — not just cite policy. I have contacted you through your email below, so you have all the possibilities to reach out to me.
Response from Jack's Flight ClubSep 26, 2025
Hey there. We're so truly sorry to see of your experience with your auto-renewal and would have loved an opportunity to look further into this for you. Sadly, no account details were provided with your review and our request for additional details has not been answered to date. Without the additional details to actually locate your account, we are unable to see the specifics of your renewal, to ensure there was no service failure. We can advise that at the time of sign-up, we always make sure to inform our members that all our plans are automatically renewing and can be canceled at any time. However, we understand that it can be easy to forget or overlook this detail. That signup does require your card details, which asks that you approve of the auto-renewing charge before you are sent our Premium alerts. On both the sign up and cashier pages, you are also provided with the date of the renewal and the amount that would be charged. We pride ourselves on being very upfront with these details, so we ensure they are mentioned several times. We completely understand that dates are missed and provide a 14 refund timeframe, from the date of the charge, in which you are able to receive a full refund. Sadly, we are unable to provide a refund outside of this timeframe. We truly value our members and are more than happy to assist them, within reason that is fair to them and also to us as a company. Our many 5 star reviews - many of whom have received refunds within their refund timeframes - are a testament to that. Our members' experience is a top priority and if you would like us to review any further details about your membership, please reach out to our Member Experience team at [email protected]!
Mr Philip O.
I joined up for the paid service in July because we had read that this was the best time to start looking for flights to New Zealand for the end of November (3 to 6 months from flying). We have had no cheap flight details and when we pushed through and had a look at the tips for cheap flights we just got general information about looking on Google! We did not need to pay for that kind of advice. There are lots of cheap flights advertised, but we could not comment on whether the flights were actually available because none of the flights advertised were for our dsired destination. We ended up using Skyscanner, as we usually do and bought our flights direct with Emirates, costing
Response from Jack's Flight ClubSep 22, 2025
Hey, Philip. We're so sorry to see that we were not able to find flights to New Zealand for the timeframe you were after. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point, we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found). Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching, so you don't have to and alert you when you should go looking on those sites, so you can take advantage of lower than usual prices at the right time. We do then differ from a travel agent in the sense that we are not always going to have flight offers for the destination you're after, in the timeframe that you are looking for but we do our best to keep an eye on your preferred destinations and alert you right away if we see something amazing pop up. We note from your account that you were on a trial and have already cancelled the billing, so you would not be charged for the service plan. If we may help with anything regarding your account, please reach out to our Member Experience team at [email protected]!
