Jack's Flight Club Reviews | Read Customer Reviews of jacksflightclub.com

Jack's Flight Club Reviews | Read Customer Reviews of jacksflightclub.com

Jack's Flight Club reviews

569 approved reviews, newest moderated first

FCA
Nov 21, 2025
Works really well
Works really well. Never disappointed with the cheap flights the company share.
Response from Jack's Flight ClubNov 21, 2025
Hey there Thanks you very much for sharing this, it makes us so happy to hear this!! We love finding and sharing the best Flights at the best fares, and we’re always thrilled when our Travelers get great value from them. We also enjoy passing along tips and tricks to help our Travelers become even better Navigators, so you can spot amazing deals on your own too. Thanks again for the lovely feedback — we really appreciate it!
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Edward J.
Nov 20, 2025
E-mailed them in May to cancel my…
E-mailed them in May to cancel my subscription as due to illness cannot fly anymore.They confirmed my cancellation,but are still taking money from my bank. Avoid these con artists.
Response from Jack's Flight ClubNov 21, 2025
Hey Edward Thanks for sharing this feedback. I have checked this out, I see that your account was checked and deleted by one of our team members back in August of 2025 as per your request. As the account was deleted we cannot access any information associated with the account as per GDPR. I also see that one of our team members is currently waiting on a response from you, so that they can look into further assisting you. I am sorry for your negative experience and I hope we can get this cleared up for you soon.
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Lynn & J.
Nov 20, 2025
I've been dealing with some health…
I've been dealing with some health issues the past few years, which impacted my ability to plan any travel. I didn't realize that I was still showing as active with Jack's until I got the email from Jack's. I responded immediately that I needed to cancel my membership expecting to hear nothing, but to my surprise I received an immediate response & then got a message the next day that they had canceled my account & issued a refund. I was amazed! And so very thankful. I will rejoin when I'm better & will and have recommended Jack's to my friends. Their customer service is outstanding.
Response from Jack's Flight ClubNov 20, 2025
Thank you so much for sharing this, Lynn, it made our day! We’re so happy we could help you out. Our Member Experience team always strive to go beyond standard customer care. We can’t wait to welcome you back to The Club as a Takeoff Traveller when you’re ready for your next adventure, and we’ll be right here to help you find the best Flights to get there.
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JFC'er
Nov 20, 2025
Very speedy and helpful response
Very speedy and helpful response
Response from Jack's Flight ClubNov 20, 2025
Hey there, Thank you so much for your review, it made our Member Experience team smile! We’re thrilled to hear that we could get your query sorted quickly and smoothly. If you ever need a hand with anything else, don’t hesitate to reach out to us at [email protected] we’re always happy to help.
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Thomas
Nov 19, 2025
5* service experience
Paid for a premium membership so that I could book a flight to Japan, forgot about the renewal period until the transaction came up in my account, contacted support, who were happy to refund the renewal and I had the money back in my account within 48 hours of first reaching out to support. 5/5 company and 5/5 service
Response from Jack's Flight ClubNov 20, 2025
We are so happy to see this, Thomas! Our Member Experience team are some of the best and we're glad to see they were able to sort your refund quickly and hassle free :) Our goal is to always make your experience a pleasant one. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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F.J.N.
Nov 19, 2025
Excellent customer aervice
Personal, friendly email about the conclusion of my subscription. Great serviceoverall, I just can’t travel outside school holidays so most deals will not work for me. But if only!
Response from Jack's Flight ClubNov 19, 2025
Thank you so much for sharing your feedback with us! We are so thrilled to see that your interaction with them was nothing short of the standard that you can always expect, as our agents are some of the very best! Flights during school holidays are a bit less common, but they do appear. We make a note of them, so Travelers can easily spot opportunities during breaks, long weekends, and other peak times. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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Anthony G.
Nov 18, 2025
Very good customer service.
Very good customer service.
Response from Jack's Flight ClubNov 19, 2025
Hey Anthony, Thank you so much! Our Member Experience team really do live up to their name, they’re committed to going above and beyond to make things as smooth and helpful as possible. If you ever need a hand with anything, feel free to get in touch at [email protected] We’re always happy to help :)
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Lindsey B.
Nov 18, 2025
Extremely prompt and efficient response. Understood our needs and extremely pleasant to deal with.
Extremely prompt and efficient response.
Response from Jack's Flight ClubNov 18, 2025
Lindsey, Thanks for taking the time to share this! We’re happy we could clear things up and make the process smooth for you. Staying honest and helpful is a big part of what we do, and it means a lot to hear we got it right. Wishing you plenty of great travels ahead!
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