Clare
Fast, Responsive, Old-Fashioned Customer Service
Fast, responsive team. Before posting a complaint, I would recommend contacting the team directly. In my experience, they are consistently quick to respond and genuinely willing to resolve any issues. This is a level of old fashioned customer service that is increasingly rare. Highly recommended.
Response from Jack's Flight ClubDec 15, 2025
Oh Clare, this made us so happy. Thank you very much for the kind words. For sure, we completely agree that everyone should reach out to the team first. They go above and beyond to assist and to ensure they get back in touch quickly. We truly appreciate the comparison, as we strive for member experience and not just customer service :)




