AppleReviews of itunes.com

I came from android to iphone and there was itouch id before so last owner don't remember pasword so i need restore on itunes and it took about 2 hours. So i need to download sorf and then he will restore phone, many errors, now it's third time i try to make this. This is a shame and disgusting how itunes and iphone security works

I was offered a youtube free trial and now I been charged 15.99 within a day for what is meant to be a trial total scam

So there I was... skinny, smart, and ****** off. (Contrary to the common) I viewed the “Tune In” radio, news, etc app available on iTunes. I fatefully agreed to the “free 7 day trial” mistake 1. It is a terrible app (let me assure you and save you the time, it’s terrible) Upon realizing the app does not offer what it says nor what I was looking for, I began the process of promptly canceling in order to avoid any possibility of exceeding the 7 day free trial and paying the auto renewal and year subscription for $70. To my surprise I found a “cancel subscription” option in the app (mistake 2 unbeknownst to me at the time) and closely followed the prompts and directions to cancel my free trial and avoid getting charged for a subscription. Several clicks later I received a confirmation window that my free trial was canceled and I would not be charged further. I thus promptly deleted the app and continued my search for another news radio app. 7 days later, quite promptly I was notified that I was charged $69.99 for a year subscription.🤬🤬🤬 And so the customer service battle begins! Multiple phone calls and online research ensued. Indescribable levels of stress and anxiety from rude customer service agents followed by multiple transfers to different departments led to directions, get this... to dispute the charge with my financial institution. Yes! This was their solution! So there I went off to dispute with PayPay a bogus charge. I will elaborate in case you are unfamiliar if truly needed, but long story short PayPal will not reimburse these expenses. So there I was back on the phone with iTunes explaining I had truly canceled the free trial the same day I started it and there was no possible way I could have been charged for the subscription. Again, several phone calls, multiple transfers and finally getting to a “senior advisor” I explained the situation to which I was very rudely told the way I canceled my subscription was not the correct way to cancel and that was why I was charged. As such I was being charged for the year subscription and there was nothing that could be done. I argued my case explaining that I was under the impression that I had and immediately deleted the app and therefore had no idea that I was still going to be charged. I explained that I was told to take it up with PayPal to which he asked me to submit verification of that denial to reimburse the expense. I uploaded the requested documentation and I was told by the senior advisor that he would reimburse the price of the subscription and cancel the app subscription. He said it could take up to 30 for the reimbursement to be paid. Mistake 3, I took his word for these two things happening as promised and neglected to follow up... in my opinion the only real mistake made on my part that was my fault. Fast forward 11 months later and I get an email asking if I wanted to renew my year long subscription! Oh the rush of anxiety and anger flooded back. I promptly logged in to PayPal and iTunes all to find that the senior advisor had left everything as it was and done absolutely nothing! Infuriating!!! A call to customer service confirmed nothing had been done and in addition now because of the time lapse there was absolutely nothing they could do now. I finally got another senior advisor after much controversy. A series of contradictory statements followed to the tune of “we have no record of your case and no transcript of what was promised a year ago” Miraculously she had several key notes specifically from the past senior advisor but none that would support my case. She changed her story and review of previous notes several times and finally got frustrated and stated there was nothing that could now be done. I explained the situation in great detail and the promises made by the previous senior advisor all for nothing. It is criminal what iTunes is doing in conjunction with app developers. The run around we as customers deal with is unacceptable and the response and lack of customer service is astronomically unbelievable. My hope here is to save someone else the stress and time I spent fighting for justice. iTunes does not care and about we the people and will gladly devote endless customer service hours to giving you the run around all to do nothing for you. Avoid iTunes if possible and if you do get suckered in just know you are stuck, no refunds, no apologies, no matter the situation or reason. Forward this to as many people as possible and maybe we can incite change somehow some way. Thank you.

Terrible customer support and a business model designed to make money and not satisfied customers. I have over 10 years of music on my Mac that I previously copied from CDs into my iTunes library. I updated my Mac and transferred the music there. It played from iTunes until the day I subscribed to Apple Music. Now the music is all grey out on iTunes and won’t play. It took me 1h with customer support until they got me through someone that seemed to understand what was happening and attempted to fix it. That person could not wait on the line until my library was updated and said they will call me 30 min later which didn’t happened. Today (4 days later) I called back, went through 3 different reps, they didn’t have documentation from before and ended up by telling me I will never be able to play my musics from iTunes because I didn’t buy it from Apple Music. That doesn’t make sense because I can play some albums I didn’t buy there. They didn’t attempt to continue to help, just told me they were sorry and I just had to go and buy all that music from them. So, no willingness to help but just willingness to take my money!

Apple Itune Scam! Please note the reviews about how this company will rip you off. I have given them money for albums, that now have songs missing on them. I've raised it with them as they took my money for these albums and it says on the Itunes term and conditions that you can download the albums you but from them. Now they won't replace my full albums or refund my money. This in my opinon is called stealing, taking your money but then not refunding it when they product they sell goes wrong. Please be aware of this scam from Apple Itunes.

My name is Warren Howlett . ,I would never write a complaint unless it could help someone not fall in my steps. Please do not place any type of debit card or credit card for your , iPhone or apple iTunes account . Please don't they will piggy bank on your card I'm mentioning this on personal experience . Trust me please do not give them your credit card or debit card . But if you do & they sucker money out your account & they will please help the next brother or sister and leave your experience. This company needs to shut down or investigated . Apple iTunes shady business and the iPhones .

What a ripoff purchase some songs in May to put on iPod Found that I accidentally deleted them looked for them on my laptop and guess what they are not there , Phoned customer service they were a waste of time apparently I had paid for these songs but as I cancelled my subscription they deleted them from my account So the only way you can keep these songs even though you paid for them is to keep paying them each month Only gave them 1 star as could not leave lower I would put them down as -10

What a ripoff purchase some songs in May to put on iPod Found that I accidentally deleted them looked for them on my laptop and guess what they are not there , Phoned customer service they were a waste of time apparently I had paid for these songs but as I cancelled my subscription they deleted them from my account So the only way you can keep these songs even though you paid for them is to keep paying them each month Only gave them 1 star as could not leave lower I would put them down as -10