iTripReviews of itrip.net

We stayed in Ocean Sands in Madeira beach Florida, room 408 for 2 weeks, April 15th thru April 29th. Nice stay except we had a water leak which we kept soaked up, we texted Mike from itrip guest services who is assistant manager and he had Skip come from maintenance and thanked us for stopping leak so it didn’t cause water damage to other units. Mike from itrip said he contacted a plumber and gave our information and we would be contacted, we spent 2 days of our trip hanging around to let them in, after 2 days we reached out to Mike again and he informed us they came and fixed the issue! We were not contacted, no one from itrip supervised them! We lost 2 days vacation, have no idea who or what was done in our unit with all our personal property in the unit while they were there! We were told they wouldn’t compensate us neither would owners! Also owner Liz and Charles, we were led to believe Liz from itrip was owner Liz! Don’t rent from Liz and Charles nor itrip as we went thru Airbnb and directed to itrip, beware of scam The unit is nice but does need some updates! Also would give itrip 0 stars but not an option! Todd Poor response, we took care of water leak!!! You let someone in without any supervision or our knowledge of them coming!!!

We had to cancel our reservations, 8 plus months before vacationing in Palm Desert, due to health issues. Their representative stated that we’d get a refund MINUS $350 for their booking fee. What sort of company does such heinous things to customers? Avoid making any arrangements with ITrip. They are your worst nightmare!!!

iTrip Park City did not honor our reservation with them. They canceled it less than two weeks before the trip. No apologies, no alternative offered, no compensation. Nothing. Now we are stuck trying to find something last minute. We will not use them ever again.

Stayed at the 840 Reunion Townhome with a group of friends. We all agreed that this was one of our best trips together because of the wonderful property and facilities. Very spacious and modern accommodations, that offer a unique environment for fun, relaxation, and privacy at the same. We loved the first and second floor accommodations, outdoor pool availability, washer and dryer use, and the full kitchen amenities. Our view of the sun rising and setting over the beautiful adjacent golf course always made for a perfect day. We also greatly appreciated the very user friendly location for visiting, shopping, dining, and sightseeing. Already planning our stay at the 840 Reunion Townhome for next year and can’t wait! Sincerest thanks! Bill Karmia and Friends……..

This company has very strict guidelines for when you’re able to make a reservation. 330 days out. I got up at midnight Colorado time to make the reservation, received 2 confirmation emails (one automated, immediately and one from an employee late morning), but was told by email later afternoon that they canceled it because they had promised it to someone else. They either have an online booking, or they have an in-person booking, not both. Terrible terrible customer service. We are repeat customers. The employee I spoke with by phone finally admitted that they had verbally promised the unit to another customer. We maintain that a company that touts online bookings cannot be both verbal/phone agreements as well as online booking. If the booking was promised and agreed upon prior to the 330 day window, at a minimum it should have been taken off-line, but executing a contract prior to the 330 is contrary to their stated policy.

Rented a property via itrip in St Augustine Florida on VRBO. Property was dirty (linens unchanged, food in sink) , and more importantly was under construction when we arrived! There were people sandblasting a deck 5 feet away from us from 8am to 4 pm. When we inquired with neighbors they all knew this work was scheduled. When I informed them of the issues they said they would compensate us for them but now they are unresponsive. ITrip is negligent in renting a property under these conditions and are poor managers.

I have a house in Lake Oswego, Oregon, and decided to let iTrip manage it. I’m very pleased with that decision, as going on 2 years those dudes are incredible! I think when it comes to iTrip it’s all about what owners you’re dealing with. I’ve seen a lot of negative reviews over 2 years, and couldn’t quite figure it out because the owners in Portland are so amazing. Well, we bought a property in another state and wanted to convert it to a short term rental. I call the local iTrip and leave message…never heard from them! In another state we were thinking about buying in I called iTrip and the dude tells me he’s going to fire over a bunch of “hot lists”. Never saw one! I started to understand the negative reviews more. So it really all comes down to who the owners are! I’m telling you, the guys in Portland Oregon are off the charts amazing. I’ve talked with 5 others total and they weren’t so good. In fact, I ended up doing a property with a different company, and I never thought that would be possible because of how happy with what they do for us in Oregon.

We rented an air bnb from Itrip in Pensacola, FL. The living room furniture was completely unusable to sit on so we had to leave a week early. Itrip neither tried to solve the problem nor gave us a partial refund.