iTripReviews of itrip.net

Anna Maria Island Florida. Tried to reserve a condo on their site. Site told me that "online reservations were not available for this property". I called iTrip. No answer. Left a VM. The next day I sent them an email. No response from either for a couple days. We have moved on to another condo/rental management firm. If they can't respond to a question like that, I am concerned that they would not respond if we manage to rent a place from them and have issues. Do not recommend using iTrip for Anna Maria Island rentals.

Itrip was very communicative on our trip to Destin, FL. Sarah and Holly are amazing.....I see many negative reviews but thought I should say something because good experiences are just expected and never notated.

I trip is AWFUL! BEWARE- this property management company is AWFUL due to poor delivery, poor response, poor customer service, and poor management. Being an owner of properties in a different state, I would not recommend it. I booked a VRBO property in Park City, UT, for a family vacation, and it was not a great experience because iTrip was the property management company hidden on the back end. We left multiple voicemails requesting to call back on their emergency line, with zero calls back. YES, their EMERGENCY LINE was not supported. They would only message/text, but it would take some time (1 hour + for a response). I highly recommend staying clear of any Airbnb/VRBO properties iTrip manages. We have learned now to ask additional questions ahead of time and do research. There are many more management companies out there as more and more people are doing Airbnb/VRBO, so do your research.

ITrip La Quinta California exactly the same as this family see messaged below Buyer beware please read reviews and stay clear Following our July 22-29 Vacation, iTrip falsely accused my family of leaving a Fripp Island property “excessively dirty” and were wrongly charged $150. Knowing we were innocent of the allegations, we respectfully called and emailed iTrip. We were shown no compassion, understanding and especially zero compromise. Phone calls were not returned only emails stating that we were wrong. iTrip corporate was notified and took no action. As a result of our treatment, we took iTrip to small claims court and the judge ruled in our favor.

If I could give a negative rating, I would. My family had scheduled a trip to Charleston and reserved a location through this company, but we had to cancel. We tried to cancel as soon as we knew we were not going to be able to travel, but it was within their '60 days from check-in policy' and stated that we need to either use the property as scheduled or make an insurance claim. BTW, the insurance claim does not cost them a cent, they still keep your money and then can reschedule someone else in the location on those dates... (double dipping). The insurance covers the rental fees, not service fees and they do not tell you that. Also, there is no validation component, such as a check box or initial space on their form to confirm the renter completely understands that this can be used to take all of the money that was rendered for services the renter will never get. Not sure that component would stand up to legal scrutiny, but I do not have the funds to fight them. This organization then does not refund any of the service fees that were paid for the reservation, such as cleaning and animal deposit. We did not cross the threshold of this reserved location and have paid for cleaning that was not needed and an animal deposit for an animal that never was there. The service fees were ~$950.00. Their website says they pride themselves on customer service, but that is not my experience. They hide behind a 60-day policy that allows them to take advantage of people, as most items that will affect a family's ability to travel happen closer to the travel dates and that is what they are banking on. We even tried to reschedule the days, but once again, they pulled out this 60-policy to use to not allow a reschedule. We have had similar situations with other VRBO rentals, and the owners were always amenable to rescheduling, but not this company. They are not concerned with good customer service, just optimizing their cash flow. Now they will respond to this review stating that we did not read or understand the agreement and that they acted according to their agreement. As stated previously, I do not have the time, funds or inclination to fight this in court, but if this review protects one family from getting screwed by this company, it is worth EVERY syllable! Steer clear of this company! Once again, they hide behind the 'policy' that allows them to take the customer's money rather than allowing a rescheduling of the dates or returning fees for services that were not rendered. The argument that a policy is nothing if it is not followed is absolutely ridiculous. We tried to reschedule as soon as we knew those dates were not going to work for us and you would not have been out a dime, as you would have had ample time to rent it to some other family. I guess you really do not care at all, as you are not out a dime, either way. You may not have been able to double dip on our reservation, but you do for any other reservation that cancels with enough lead time to allow it. I have absolutely no sympathy for you not being able to do so in this instance. Whether a client buys the insurance or not, you keep the money. Let's be VERY clear about that... I am in the process of making a claim. It DOES NOT cover all of the fees related to the stay, just the rental of the location, so you get to pocket the money paid for services that were never rendered. Grossly unfair? Really? How about it being grossly unfair for your organization to take over ~$950 from us for doing nothing! I agree that you do not bank on travelers cancelling, but you do bank on them when they have to do it, in whatever context that occurs. You claim to be the highest rated rental company in the area, but if anyone reading this does the slightest amount of research, they will find that the only site that has you so highly rated is yours, and there are absolutely no negative reviews...wonder why that is? These people care nothing for working with their customers after the money has changed hands...deal with them at your own risk.

I am delighted to share my consistently positive experiences with ITrip Vacation Rentals, and it's safe to say that they have become our go-to choice whenever we travel to Oregon. ITrip has consistently provided exceptional service, making each trip to this beautiful state even more memorable. As loyal customers, we have come to rely on ITrip Vacation Rentals for their seamless and user-friendly booking process. Their website offers an extensive array of vacation rental options in Oregon, making it easy to find the perfect accommodation to suit our needs and preferences. One of the standout aspects of our relationship with ITrip is their unwavering commitment to communication and customer satisfaction. From our initial inquiries to the day we check out, ITrip has been consistently responsive and helpful. Their prompt responses to our questions and concerns have not only reassured us but have also added to the overall positive experience. Of course, the properties themselves continue to impress us. The vacation homes we have rented through ITrip have always been impeccably clean and well-maintained. It's evident that both the property owners and ITrip take great pride in providing a high-quality experience for their guests. From fully equipped kitchens to luxurious bedding and breathtaking views from the balcony, every detail is thoughtfully considered, making us feel right at home. In addition to the fantastic properties, ITrip Vacation Rentals has consistently offered us valuable insights into the local area. Their recommendations for dining, activities, and attractions have enriched our Oregon adventures, helping us uncover hidden gems we might have otherwise missed. In conclusion, our relationship with ITrip Vacation Rentals has grown over time, and we now consider them an integral part of our Oregon travel experience. Their professionalism, attention to detail, and dedication to ensuring our satisfaction have earned our trust and loyalty. We eagerly anticipate our next trip to Oregon, knowing that ITrip will once again help make it an unforgettable experience. Thank you, ITrip Vacation Rentals, for consistently exceeding our expectations and being our trusted travel partner in Oregon!

Thank the Lord for Beaufort County Magistrate Court! Please Google “Beaufort County SC Court Records” Case Number: 2023CV0710400939 Following our July 22-29 Vacation, iTrip falsely accused my family of leaving a Fripp Island property “excessively dirty” and were wrongly charged $150. Knowing we were innocent of the allegations, we respectfully called and emailed iTrip. We were shown no compassion, understanding and especially zero compromise. Phone calls were not returned only emails stating that we were wrong. iTrip corporate was notified and took no action. As a result of our treatment, we took iTrip to small claims court and the judge ruled in our favor. If you vacation with iTrip, please take note of additional rules you will need to follow: 1) Vacuum and sweep floors. If you can’t locate a vacuum or dustpan, notify iTrip in writing and save the evidence. 2) Zero Tolerance Trash Policy. Pick up every piece. E.g. For a 5 bedroom, 4 bathroom, 7 night stay for 12 people, 1 sock, 3 bottles, 2 caps and 1 cough drop wrapper is considered “excessive”. 3) Remove any dead roaches that may have died during your stay. Pictures of dead roaches will be used as evidence against you. 4) Loading all dirty dishes and adding soap to the dishwasher does not count unless the dishwasher finishes its cycle. If the dishwasher does not complete the cycle (maintenance issue, power cycle, or you just did not enable the unit properly) you will be held responsible. Wait for swishing sounds is the advice we received. 5) Photograph all towels upon check-out. 6) Video entire rental upon checkout to guard against broken items after you vacate the property. Interesting facts I’ve learned: iTrip believes this is not personal, it is business iTrip believes their #1 priority is the owner of the home. We feel that vacation (especially when being falsely accused) is “personal”. In my line of work, I genuinely care for my customers and always strive to satisfy them. When visiting the one and only, amazing Beaufort County, I would encourage you to consider other property management companies. Look for a company that shows equal care and attention to both home owners and visitors. We have vacationed in Fripp Island for over 10 years and have had nothing but wonderful experiences. Please don’t let this review deter you from visiting Fripp! Although we won the case, I actually lost in this deal. While my excessive cleaning fee and court fees were returned, I will never be reimbursed for my travel expenses to court (Lexington to/from Beaufort), 4 hours of vacation and several hours of preparing for court. BUT, if this review helps just one family avoid what we’ve gone through, I’ll consider it a win! Lastly, I really feel with proper coaching and willingness to receive constructive feedback, iTrip could learn from this and improve their consumer experience. Blessings to you and your family!

Sadly the Pinellas office of your organization has gone silent although they have asked for information. Once I provided them they stopped answering emails. I went on BBB to read reviews and I don't seem to be the first to have this problem (with mold in the unit and poor customer service). Initially our start of vacation in Sandcastle Penthouse #3 was lovely. However, within about 24 hours our family became sick with Mold Toxicity. We have had mold toxicity before so we know what it feels like right away. This vacation was not only ruined but the next few weeks involved doctors appointments and protocols. We ended up leaving early due to the mold and while packing up found a closet with water damage and mold as well as other areas in the unit. We had seen some concerning areas (ceiling peeling back etc.) upon arrival but didn't think it would amount to what took place. We took pictures and I sent them to a Certified Mold Specialist and he confirmed it was mold. We tried to talk to the manager multiple times when we were leaving but she didn't return communication until a week later after I followed up about 4 times. She admitted there was water damage but also said "there wasn't mold because the ceiling was not wet" which shows a lack of understanding how mold works. She said someone looked at the unit after we left and said there wasn't mold, however she said she didn't know if they were experts. She seemed like she wanted to help and asked me for my doctor's note, which he provided for mass cell activation due to the mold exposure in the condo. My doctor also saw the pics and confirmed mold as well since he treats patients with mold toxicity often and I had to see him after the vacation. After I supplied the letter to the manager she went radio silent. I have followed up twice thereafter and still no response. I am asking for the $3,097.01 that we paid for Sandcastle Penthouse #3. The vacation ended up horrific and the weeks following with doctors appointments and healing were terrible. I am not even asking for money toward the appointments or protocols. I hope someone is willing to do the right thing. Reimburse us for this vacation that took a toll on our health. Thank you Update Since Receiving Response from ITRIP: Readers do not trust this company. The response they submitted below is completely untruthful. To clarify, I reached out to them Friday July 21st when we checked out early from our vacation since we were so sick from mold. I then followed up 5 times over the course of the next week. The first time I ever heard back from I TRIP was Thursday July 27th....which was nearly a week AFTER we checked out. I have email confirmation/trails to confirm this. They did not respond at the beginning of our vacation. Nor did they mold test at the beginning of our vacation. Nor did we "decide" to stay the entire week. This conversation they mentioned did not occur. I have emails to prove this with time stamps. We got sick from the unit, and when I called I TRIP they didn't respond for a week. There are pictures of mold and water damage which I also sent to 2 certified professionals, and they confirmed mold from the photos. I TRIP also asked for a doctor's note and I provided and they went silent. This response below is the first time I have heard back from the Pinellas office since submitting the doctor's note they asked for. This is also the first time they have said they will not reimburse the $3000. They have never responded in email or phone call with this info. Reader, please use another company. Read also the BBB reviews. They are so terrible and also mention mold and dirty units. And the responses to those from I TRIP are also wretched. If I would have seen these prior to booking I would have never booked. I know I trip didn't intend my family to be sick, or check out of our vacation early, or go to numerous doctors' appointments after being in their unit. But it happened. And their care and also customer service has been zero, They have even been dishonest, which is just sad that a company would do that.