iTripReviews of itrip.net

We stayed at 1208 “the Jordan” in Round Rock, Austin, in mid March 2026. On arrival I discovered that the pool was overflowing and literally flooding the back garden. I had to remove a hose that had been left in the pool, and switch it off. The pool was cold despite asking for and paying for it to be heated. We then had to follow instructions to switch the pool heater on. The instructions were incomplete, I had to figure out to switch on the massive base unit too. Around the pool there was a huge amount of both very sharp stone chipping as well as what seemed like sharp builders sand. I had to find a broom and sweep these up. The kids kept standing on the sharp stone chips and hurting their feet. I raised this with the host and they said “they’d had a wind storm recently”. Mind blowing they thought this was realistic. Further we discovered all of the duvet covers (comforter covers) were both filthy and also covered in animal hair. The host offered to send someone to wash them but we already had the sheets in the wash as we were disgusted. It seemed like the duvets had been rotated instead of being cleaned - this would explain why all the duvet covers had their zips at the top of the bed rather than the foot of the bed. A basic expectation of any Airbnb is clean bedding. On the animal hair point, there’s a lot of rugs in the property. All were absolutely full of animal hair and other grime. One of the bath mats was so filthy on arrival we had to put it through the washing machine too (red lips bath mat). Place hadn’t been dusted in weeks, all picture frames had a layer of dust all over them. Pictures provided, where I’ve left a pattern of finger marks in the dust. Windows so filthy you couldn’t see out of them. The door handle also fell off the oven while we were in the house, but we had such poor responses from the host I fixed it myself rather than report it. Drinking water tap in the kitchen was also so loose it felt like it was going to break but I couldn’t fix that. Cutlery left dirty in the knife block. The back door for the property - the sliding door which leads to the pool - is literally “locked” with a piece of wood that needs to be wedged into the runner mechanism. When we reported many of these issues the host actively asked if we would give a five star review in exchange for a refund. Pretty sure this is massively against the Airbnb terms and conditions. Since then the host has taken to Airbnb to try and frame their narrative around our feedback. I’m sorry but if expecting clean sheets makes us difficult to work with then I’m not sure they’re in the right business. If you’ve got this far then the location is excellent, the pool (once warm and sharp stone chips removed) was super high quality and the kids loved it. The area is quiet, the house is large and it’s very close to downtown Georgetown as well as Round Rock. Grocery stores are easily accessible from here too. Oh yeah the cold plunge pool was bright green. Enjoy the photos on Google review Would not recommend itrip property again.

We rented a home in Wesley Chapel, FL for two months. The representative was friendly and responsive until after our departure. We were charged for three cleanings. The home was not cleaned during our stay except by me. I reported the issue. We did receive a refund eventually but I had to point out the error more than once. After renting for over $10K, I felt forwarding packages for about $10 postage was a small consideration.

So disappointing!!! Definitely do not recommend. For $1,700 a night, the condo is extremely old and run down, hot water only worked in half the unit, dishes in cabinet were dirty upon arrival, heat only worked occasionally in unit, appliances were cheap and some broken. They advertise a shuttle service, but it’s 2 shuttles that service 40+ units so it’s very difficult to schedule. I will say drivers are exceptional! Contacted company, iTrip, and while they appear to be attentive and such, not one thing was fixed during our stay. Really a pretty lousy experience all around.

My family used I trip through VRBO a few years ago and had no problems at all. But this year is different. We booked again with them and were suppose to be there in 2 weeks. I sent them an email because 1 Chicago is requiring anyone that flys in from Florida to quarantine for two weeks after you get here and 2 the state of Florida has had over 65,000 positive cases of coronavirus over the last 5 days and has now been named the new epicenter. Kevin from I trip said that it is to late to cancel your reservation and there is nothing he can do. Look I understand it is an inconvenience and the owners are losing out but all I would like to do is rebook our trip to a safer time.