iTripReviews of itrip.net

My experience with iTrip St. Augustine left me disappointed in their approach to customer service when severe weather disrupted our vacation plans. Our group could not make our planned trip because of storm-related flooding and safety concerns at the house location. I understand that vacation rentals have cancellation policies, and I wasn’t expecting the company to control the weather. What I did expect was reasonable consideration and a willingness to work toward a practical solution. We proposed alternative dates, including January 15–18, the earliest all three of us could arrange time off again. Those dates were declined, while the November alternative came with approximately $300 in additional charges. I also asked whether the advertised activity-ticket benefit could help offset that amount, but we were unable to reach an agreement. They then stopped responding to my emails. The handling of the situation left me feeling that enforcing payment terms mattered more than addressing legitimate concerns about traveling safely. The contrast between the welcoming marketing and the flexibility offered when something went wrong was particularly disappointing. Before booking, I encourage travelers to get clear, written answers about how storm disruptions, unsafe travel conditions, and rescheduling requests will be handled. Based on my experience, I would not feel comfortable booking with this company again.

Confirmed reservation canceled months later because of owner conflict I booked a Mountain Village condo through iTrip Telluride in July for March spring break. The confirmed property slept 10, had hot-tub access, and was walk-to-ski near Lift 4. Months later, the reservation was canceled because of an “owner conflict.” By then, comparable Mountain Village properties had risen tremendously in price. Vrbo ultimately confirmed that the cancellation was host-initiated and that the alternative property offered was not comparable in capacity, location, or amenities. Travelers should understand that even a confirmed reservation may apparently be vulnerable to an owner changing plans. I would strongly recommend asking iTrip in writing what protection you have if the owner later creates a conflict with your confirmed dates. We received our refund, but that did not address the thousands of dollars in increased replacement cost caused by losing the benefit of booking early. Update: iTrip Telluride responded to me in writing and stated that its rental agreement says, “Owner reserves the right to terminate this Agreement upon their discretion at any time.” They also stated that they do not accept responsibility for increased replacement costs when this happens. What was equally disappointing was the lack of communication. When our confirmed reservation was canceled, iTrip did not call or email us to explain what had happened or offer help. We simply received a receipt showing that our payment had been credited/refunded. I had to reach out myself to understand why our reservation had been canceled and what options we had. Even after I contacted the owners directly to request an explanation, it took three days to receive a response. We booked in July for March spring break because we wanted to secure a desirable Mountain Village property early. The owner canceled in October, after comparable properties had increased tremendously in price. A refund months later did not restore the benefit of booking early or cover the much higher cost of finding a comparable replacement. Future travelers should understand that, based on iTrip’s own written explanation to me, a confirmed reservation may still be terminated at the owner’s discretion. I would also recommend asking in advance exactly how iTrip communicates and assists guests if that happens, because in our case there was no proactive communication at all.

Horrible property management and customer service in Orlando area. Their listings on VRBO are inaccurate and wrong. I rented the property for the five parking passes only (they even have the names of the drivers). We got there to find only 2 parking spots in the parking lot. When I called to ask where are the parking spots they rudely stated they never said 5 spots and wouldn't issue any refund. Do not use ITrip they are mean, rude and private inaccurate information.

Save your money and stay completely away from iTrip Northwest. This company has zero business managing properties or taking people's hard-earned money. Walking into their properties already reveals a shocking lack of basic care—such as finding neglected spaces, rotting fruit in the backyard, and fixtures like toilet paper holders held together with tape. However, the true nightmare begins when you try to deal with them. They will look you in the eye or tell you on paper what you want to hear—including making empty promises about refunds—only to completely backpedal and hide behind manipulative "policy" walls. Their entire game is to mislead customers, trap your funds, and use bureaucratic runaround to justify taking advantage of guests. They do not care about customer service, honesty, or basic integrity. They are completely predatory and entirely unequipped to run a rental business. Do not trust them, do not book with them, and save yourself the nightmare.

I have never written a bad experience on a home rental, but I feel this business needs one. We had a quick (2 day stay) at a house on the beach in Depoe Bay. The hot tub did not work on arrival (after 5 PM) so we asked for service the next day. It did take them 8 hours to fix a blown fuse that was located in a locked portion of the house. After the hot tub heated up, we were able to use it 1 time before we checked out, however not reimbursed for the hot tub fee. The grill also did not work and they came to fix it after we checked out. Again, no reduction in fee. They charge fees for everything so I did write a negative response on VRBO but I was given a good rating on our checkout-5 stars. However 10 days later, I was notified that we were being charged over $200 for dog hair and sand on a sheet. We did pay a dog fee at the time and there was no mention of washing the sheets when we checked out. I am sure this fee was related to our negative review. I would stay away from any rentals of this site. I wish I would have looked at the company rating before booking as it is 1.2.

Very deceiving. Customer service awful. The hot tub blew a fuse within 5 minutes of using and the grill didn’t work. We reached out to them to see if someone could come fix them. They said they’d look into it. A few hours later we reached out again saying both still don’t work, they said they’d look into it still. We called a third time, no response. 20 hours later they hit the breaker to fix the hot tub (mind you they charge $100 for the hot tub per stay). They did not fix the grill. We would’ve hit the breaker to fix it, but the breaker was on a locked floor. Pics are deceiving (I can only speak for the Depoe Bay, OR locations). The pictures make it appear you’re getting an entire place to yourself when in reality you’re getting one floor, no bigger than a hotel suite. $900 per night? Do not book with them. There are far better options.

I had to cancel my VRBO/iTrip vacation rental due to medical reasons. I cancelled in the time period specified by VRBO to receive 100% refund. Turns out that my refund is 100% from VRBO, but iTrip is charging me a $200 cancellation fee. No disclosure about this fee, no email from iTrip stating their cancellation policy. After numerous emails back and forth, they refuse to not charge the $200 fee. I will NEVER book through iTrip or any other site that has an affiliation with iTrip. They are a rip off!!

I rarely leave negative reviews, but I feel obligated to warn future guests. We rented a home in Portland for a week expecting the amenities that were advertised. Unfortunately, there were multiple maintenance issues throughout our stay, the most significant of which was the complete failure of the air conditioning during a heat advisory. We reported the AC issue immediately. Despite repeated follow-up messages over more than 36 hours, we never received a meaningful update regarding when it would be repaired. The thermostat was set to 70°, but the temperature inside the house reached 83°F by 10:00 PM. None of us slept well, and the home remained without working AC for the remainder of our stay. This wasn't the only issue. The hair dryer that was listed as an amenity was missing. The primary bathroom door was pulling away from the door jamb. Before booking, I specifically asked whether the grill was available because we planned to cook several meals there. I was told it was, but it did not function properly and struggled to grill food. What disappointed me most was the response. After spending more than 24 hours without air conditioning during a heat advisory, the only compensation initially offered was a $100 refund and a late checkout. We did not feel that reflected the impact these issues had on a $2,700 stay. I understand that maintenance issues can happen. What matters is how they're handled. In our case, the problem was never resolved during our stay, communication was poor, and the proposed resolution did not match the severity of the situation. Based on our experience, I cannot recommend this property or iTrip Northwest.