iTripReviews of itrip.net

We stayed at 403 Harborview Grande condo, Dec 20-27, booked through AirBnB, managed by iTrip Vacations. We paid $2791 + $174 insurance, total $2965. With all the issues that need attention, we feel we should receive 2 nights' refund. Maintenance came and looked at things, said they needed replacing, and that they contacted the owner, but nothing else was done. The fridge was leaking water when we got there. They shut off the water, so we had no ice. They said it needs replacing. The dryer doesn't work at all, wasn't replaced. We packed with the intention of washing and drying clothes. None of us had 7 days worth of clothes. They took forever to dry hanging up (a chore we weren't expecting). A quick trip to Lowe's or Home Depot could have brought in a new dryer. The toilet seats are broken/don't work properly. The exhaust fan in the small bath doesn't work, and in the master sounds like it's about to break after it runs for a minute. The master bath sliding door is messed up. The large soaking tub is great, but leaks the water out very quickly. The ceiling fan in the living room doesn't work (or the remote is broken). The front door definitely needs some attention (the gaps are huge). And this entire past week, the unit directly above us was doing remodeling work, making all kinds of loud noise (shouldn't be allowed during a holiday week). Needs better cleaning crew. The place would be great if it were given some attention. And the fact that other people have complained about the appliances two other times in the guest book, leads me to believe that the owner knows, and isn't fixing it. The host was uncaring, unhelpful, didn't offer an apology or refund. Would never book with iTrip Vacations. Kevin needs customer service training. We only asked for dryer to be fixed. If we had broken any of their rules, we would have been charged money. But we have no recourse from them breaking their end of the contract/falsely advertising the property. Very unhappy for $400/night. Customer support with AirBnB was not able to make the company do anything (very disappointing). This company, and Kevin, both have lots of bad reviews on multiple sites. They are scamming people out of their money. How are guests protected when these businesses false advertise?

Worst experience EVER! The iTrip Franchise owner was an unlicensed realtor (operating illegally in CO by accepting a reservation greater than 30 days). He was horrible and completely unprofessional. In addition, his out-of-control property owner stalked us! We caught him breaking in the back door while taking a nap. Complete psycho! The real topper was being awakened by the police one morning telling us to evacuate....the house was on fire. The owner failed to maintain the property - tall weeds, untrimmed trees, fireplace chimney not cleaned, and etc. We were forced to vacate but the Franchise owner refused to refund our money - paid in advance for a 3 month stay! We reported the iTrip Franchisee to the Board of Realtors to obtain a refund. The Board found him guilty of operating without a license. RUN FROM ITRIP! You have no protections like VRBO. Doesn't iTrip vet their Franchise owners? All details including the iTrip contract, letter from the Board of Realtors, contact info, etc have been provided to TrustPilot. ITrip sucks. We want zero more dealings with them. Incompetent, impossible to communicate with, and unprofessional. Try and call them! And in the end, they don't care. Read their reviews and excuses. Booking #: 3124751

This company is full of crap ! They LIE just like responding to my review with a ( we have Excellent reviews with VRBO , Airbnb. All reviews I read are all negative. We know why too. They do not take care of there guest.

Updated response to iTrip: We discovered the dirty bedding when we went to bed the first night. Luckily there were sheets for the sofabed we weren't using, so we changed the sheets ourselves and dusted the hair off the headboard. When we changed the sheets we saw that the mattress pad was also covered with pet hair, so we asked for a clean mattress pad, which the cleaning people did not bring. We gave the hairy comforter and pillows to the cleaning people, but they just put them in a closet. They clearly don't ever clean them. Since we had to clean the furniture, change our bedding, and never got a clean mattress pad, I think it would be reasonable to refund our cleaning fee. There are many decorative pillows in the house, most of which have pet hair on them. I guess that's what "pet-friendly" means. There was also mold in the bathrooms. I wish I could upload multiple photos. Our bedding had pet hair all over the comforter and pillows and inside the sheets, which had obviously not been changed. Even the furniture had hair all over it, so the room had not even been dusted. itrip was slow to respond and never completely resolved the issue and refused to refund our cleaning fee. I would never rent through them again.

Arrived at property booked prior to departure,described as a West Bradenton Spanish pool home. We had checked reviews on Trip Advisor and although they were mixed we thought all would be well. How wronf we were, the pool was green with things floating in it, the propery smelt and worksurfaces were sticky, the balcony had broken glass and the decking was unsafe, in addition to this there were two huge dead cockroaches in the kitchen area. I immediately rang Debbie at Itrip to complain and request an alternative rental. Within half an hour a representative from the cleaning company arrived to inspect the property and within an hour we were offered a fabulous property in Sarasota(7908 Broadmoor Pines). This was a new rental and we accepted two out of three tvs had yet to be set up. A couple of hours after arriving at initial horror property we were relocated to this superior property. Debbie arrived the following day to set up a second tv and check that we were happy with new property. We spent a wonderful week here and can only praise the outstanding customer service that we recieved. Thank you so much Debbie for the support you offered it was very much appreciated.

I booked a town house in Panama city beach @17195 Front Beach Rd, Panama City Beach, FL 32413 unit 2 for 5 nights july 2- july 7 reservation #3368379 and no it wasn't a good stay the first night and next day there i had to clean the house wasn't clean when we got there and i did call and text them immediately i had requested to have all liens to be left out for me to rewash and im glad i did because they where dirty not clean the kitchen was not clean at all the stove top was dirty the drawers were full of rat poop touching the cooking utensils the dishwasher wasn't finished and they unloaded it it was full of water the countertops still had sand on them the ceiling fans where covered in a inch worth of dust none of the furniture was windex or polished all the glass doors where covered in hand prints all of the floors had to be swept the rugs had to be swept because there isn't a vacuum there so i wasn't able to vacuum them and in front of the rug in the kitchen i had to scrub up food that was left behind by previous guest the grout is grey not black all the tubs i had to reclean they are slimy when wet they are not using comet on them just spraying in cleaners and rinsing them and on top of all of that there is black mold in the ceilings in the kitchen and the master bedroom next to the air vent and the closet the air intake vent in the hall way between the bedrooms is covered in dust i did sweep the base boards down that i could reach without moving furniture i have tried to contact anyone there but nothing i just want my two days back not asking for the entire trip just the two days i missed with my family i did request another day instead of a refund but it was a back to back so i couldn't stay and a refund of a 184 dollars for a cleaning fee will not work and no a cleaning crew couldn't come back out one i have kids and i had a lot of money and hand guns with me so no it wasn't a option i wish i was able to post pictures but it wont let me i have emailed,called and texted but still no response i just want the 972.96 back not the full 3,268.23 im seriously about to get a lawyer because im not getting a response and on top of everything there was mold in the house that i do have pictures of and i have kids one of them has breathing problems Update Your only replying here because i cant post the pictures here go to Google reviews to see them and don't lie you have never contacted me because thats all your team can do is lie and tell anyone what they want to hear not what they need to hear but thats fine like i said in my email that i received at midnight last night ill be calling my lawyer i never said mold in the wall its the ceiling and pictures don't lie i told your employee my son has breathing problems but they didn't care and if i could post both emails from me and you i would but its not letting me or replying to you so im left updating my original post here

Mark, We thoroughly enjoyed Unit E201 at Riverside Club. Let it JUST AS WE FOUND IT. You guys are getting a HUGE THUMBS UP from us. Spectacular home away from home you've created! Your decor is like no other rental we have stayed in save Oahu, HI home on vrbo! Neighbors & whole community here in Marco are so friendly, outgoing, helpful & kind. We loved friends we have made & look forward to our next visit. WILL DEFINITELY BE BACK! You guys have thought of EVERYTHING. When key code an issue, you resolved practically within 10 mins of our call. Reset and so nice about it all. Convenient location and superb stay! We cannot be more thrilled & Be well until next time....Adios Marco! John & Denise

This company requires holders of international credit cards to submit to an extra identity verification step (send a photo of themselves holding their ID and the credit card used to book). When I refused because I found this to be an insinuation that I am not to be trusted due to not living in the US (I have never been asked to do this in 10+ years of booking vacation rentals), the agency said that they do this because they run an online business and need to have a photo to verify identity - but only for holders of foreign credit cards. They then cancelled by booking. This is discrimination plain and simple against holders of foreign credit cards. I implore anyone who does not want to be treated like a criminal based solely on your country of residence to NEVER book with this agency. UPDATE: I cannot upload a screenshot, but below is the initial email I received from the business which sparked this complaint (also my card was not declined and the booking was made more than 1 month before check in). The discriminatory practice against foreigners is quite clear: Thank you for booking with iTrip! In order to confirm your booking due to your international card, we do have a couple of security measures in place which require a photo of the cardholder, holding their ID up, along with the card used. Once this is received, we will proceed with confirming your booking and providing check-in information.