J H.
Buyer beware
Buyer beware. Tools arrived in bits. I received broken parts which they have promised to replace but replacement not received over a month later. They offered part refund as goodwill which also has not been received. Goods seem unsafe and Impossible to return from UK; company do not honour return promises on web site. Update since reply below. I had already contacted the company again and again received promise of replacement and part refund. Nothing yet arrived.
Response from itoolmax.comDec 23, 2024
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. We will arrange a specialist to follow up on your order after-sales. Since I cannot find your order and cannot contact you, you can contact us online. Thank you. If you are in a hurry, you can contact us online (we promise to respond within 24 hours) or send an email to [email protected].