itoolmax.comReviews of itoolmax.com

I am sending in my return after almost 2 months of going back in forth with the company. I do not have confidence I will receive a refund or even anything as the return address they gave for me to send the product to is a personal address not even in the state they are headquartered. I would not trust this company for a minute.

I received the 4 n 1 trimmer on 6/16/2025 and after extending realized the length is not a good fit for my height. I have emailed several times requesting the return but it’s 06/28/2025 and still no response yet. Order #130217 - I want a full refund for the unused trimmer. It’s 07/09/2025 -almost a month after receiving the 4 n 1 trimmer and I finally received an email to send photos once again so that their manufacturing can approve the return process then provide me further instruction. This should have been done immediately!! The email also came with a 30% refund offer to keep it. Ridiculous! I already sent photos of the unused trimmer in its new condition and still in its original box that remained open for photos. The blade has its plastic and batteries are wrapped - everything in its place in the box ready for nearly a month now to return fur a full refund. But here we go again round and round with them wanting more photos - more delay! Lastly the email stated that it will most likely cost me $30-40 to return. FALSE ADVERTISING! Written by company iToolMax provide our customers with Inovative and Quality GardenTools, Automotive-tools, Power Tools which will make their life easier in numerous areas in their day-to-day routine. We offer FREE delivery on all orders, a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction. All of this delay and as interest accumulates on my credit card plus shipping cost to return. Then what? Hope they are legit in the process to actually complete my refund. ?? This is the Worst experience ever with an online purchase and return for refund.

When I received the hardening seat I ordered I first noticed the battered and wrinkled box! I then noticed the multiple shipping labels. Inside the box I found loose bolts and nuts and NO assembly instructions. I unpacked the parts and found the wheels were dirty and scuffed….obviously used! I contacted the company and have not received a reply. Reading the other customer reviews leads me to believe I have been scammed!

Ordered a cordless vacuum cleaner for my pool and it took forever to arrive. I opened the box and to my surprise realize that the attachments like the brush is four inches. Looks like a toothbrush!! This item was supposed to reduce cleaning time but it will take more than 20 times longer. It’s useless!! BE CAREFUL!!! Very poor AFTER SERVICE and RETURN POLICY!!

I got the steam cleaner I ordered super fast. It's so handy and keeps the kitchen spotless.

I ordered a Pool Vacuum weeks ago and never received it. I reached out to customer support 2x and they never responded. I even tried their chatbot but never heard a response. Very frustrated. Note - They charged my card as soon as I placed the order.

I order the trimmer a week ago. Order #133888. I have been trying to get the status of my order. I have emailed, but no reply.

WARNING WARNING WARNING Do not order anything from this company It is a total SCAM . I ordered a pool vacuum from them and never received anything. I tried contacting them with zero response. WARNING THIS COMPANY IS A SCAM THEY WILL TAKE YOUR MONEY