itoolmax.comReviews of itoolmax.com

Beware! This company is advertising goods on Facebook which you can order, But then they send you an inferior product. This happened to me with a walking stick with foldable seat which on Facebook clearly shows a height adjustable mechanism but the item received is a permanent non-adjusting height, not what I was expecting or needed. Having emailed the company, all has gone quiet Scammers!

I’ve had the same experience as many of the reviews. I placed an order, my credit card was charged and then nothing, I have tried to contact the company twice with no response. Update: the “company” contacted me and gave me a bogus tracking number. I will be filing a complaint.

Return Policy Not Honored – Had to Dispute Charge “I ordered a snow shovel from iToolMax and had concerns immediately upon opening the package. The item arrived loosely packed with no internal packaging securing the parts. I contacted customer service the same day I received it to ask if the item had been used. I was told it was new and was offered a 20% discount — which was never actually issued. Within the 30-day return window, I requested a return multiple times and received no response. After I followed up again, I was asked to provide photos before they would ‘determine’ if I qualified for a return — even though this requirement is not stated in their return policy. After additional delays, I was told I could not return the item and was instead offered a 30% refund to keep it. At no point did the company provide return authorization despite their stated 30-day return policy. I ultimately had to dispute the charge with my credit card company, and the case was resolved in my favor. Based on my experience, customer service was responsive before purchase but unresponsive and unhelpful once an issue was reported. Buyers should be aware of the difficulty in obtaining a return or refund.”

Order placed on March 9. Received no reply on shipping status or shipping date after waiting two weeks to question. They took my money but can't communicate. The credit card company refunded my money. Very poor company to deal with. Do not buy from them.

Where should I even begin? It took them a long time to send out the equipment. When I complained they begged for me to give it a few days. Against better judgement I listened and what a disappointment that was. I was given the wrong machine. Customer service was non responsive until I disputed the transaction. Even then they delayed responding. They lied about giving me the correct machine and had no accountability. After it was all said and done, they attempted to offer me 20% off to keep the machine as they said was more than fair. Meanwhile, I was given the wrong equipment which didn’t work. I can’t in good faith recommend this company. And based on the low score, I see that I’m not the only one who’s had issues.

I have waited well over a month to even get a response from this company that states they respond in 24hours. No customer Service!!! Then they offer me 10% of purchase price to keep the items that are not what I ordered as far as quality. DO NOT BUY ANYTHING FROM THIS SO CALLED COMPANY!!!!!!

It's really hard to criticize a company when they at least try to fix the problem...I understand why it took over 5 weeks for delivery....I made multiple inquiries about the order and received the same computer generated response message back...it finally showed up...the item was as described and was what I expected... however it was damaged...I have 3 responses to the company with pictures to show the damage...no response back...none...the damage is very simple....the right wheel bracket needs to be screwed in... there's nothing inside that will hold the screw...the left side is fine... basically I have something that only has 1 wheel...I took pictures of the left and right holes to show the missing part...no response...yes I provided the correct information and invoice number that was given to me Order #197375....at this stage a $200.00 plus item is useless with no response back with multiple attachments...just an honest assessment of my situation with this company...use your own judgment to order from them.... Update: obviously this product has experience this type of defect before...the computer offered a 10% back and picture instructions to disassemble and fix the piece that fell off on the inside...it was a lot easier to to that than go thru the process of send back and wait for replacement...the item now works fine and and glad this was resolved...

Asked for tracking information as it had been nearly 2 weeks since order placed. Tracking showed it not despatched. All of a sudden, it was awaiting collection. Took a week to be collected. Asked again for more tracking information. They replied 8 days later stating tracking showed it had been delivered. On their website, one of the photos of the pool vacuum showed it had a longer pole than what it came with so a bit of false advertising as well.