iTechDeals.comReviews of itechdeals.com

I had an issue with the Apple Watch that I purchased for my mother and the turnaround for allowing me to return it for a refund was easy and painless. I plan on buying from iTechDeals again, just because the experience was so good.

Had a terrible experience. Placed order on 5/26 and received shipping confirmation. After no updates on shipment reached out to their support on 6/7. They said they were reaching out to their shipping dept “ASAP” After no updates reached out a few days later. Was told on 6/9 this was sent to their manager. After no updates reached out again. Was told on 6/11 they really asked a manager to look into it. No updates on 6/16. I finally gave up and requested a refund. On 6/17 they got back indicating they’ll be sending it to their finance dept to issue a refund. Terrible experience. Seems like they don’t know how to ship items appropriately. I would’ve much rather received my items then getting a refund but oh well. Be aware.

My experience with iTechDeals.com and their customer service absolutely exceeded my expectations. I especially want to mention your employee Amy. She has been one of the best customer service people I have ever had experience with. I appreciate her timely and informative responses via email during this purchase and return process and itech has shown me that your are a business (company) with honesty and integrity and that is a rare gem in today's business world. I thought I was probably stuck with a defective product. But, not at all. I definitely will consider itech for future purchases. Again my thanks.

Even though I ordered the incorrect model, iTechDeals' customer service was very helpful in processing my refund and making sure that I was satisfied.

The company has great prices and great service I have used them many times and pleased with items

Quick response

This company is probably a front for importing goods from China or their direct represents. The product are cheap, overpriced Junk, in addition it took over a month for my order to arrive; takes a long time to come from China. I am angry at myself for purchasing from them , I am usually pretty good at sporting a scam. Do yourself a favor , avoid any business with iTechDeals.

The initial response time was fast but I didn’t appreciate the lag time after I requested a refund and customer service wasn’t proactive in checking tracking information and responses to me. I had to reach out them to find out if my return package was received, almost a week after the package arrived. Anticipating of needs is something customer service can improve on. Also, if I have a return and I indicated I change my mind I shouldn’t have to give additional reasons as to why I’m returning a product.