iTechDeals.comReviews of itechdeals.com

Placed an order and item was not what I expected. Customer care was very easy to work with on the return.

Well I got the map book it worked for one week and the battery went dead could not charge it sent it back got a full refund Is great customer service would recommend them to anyone

Hi, I am a new customer to ITechDeals.com. I have been in the market for a refurbished Apple Mac Air laptop to have my own computer. I recently retired from the public school system and this was the same type of laptop that we used throughout the previous school year. I have always enjoyed the various features on the Mac compared to using an HP product. Thank you for honoring my request to place it in the complex HUB, instead of leaving my package by my apt. door! I also was able to track my purchase through FEDEx shipping and that was perfect for me! I will be ordering other products from your company as I find items of interest or use to me. Thanks again ITechDeals! Teresa

I had ordered a mystery box from them before and had no problems. The one I ordered in December did not get shipped and it was a gift for someone so that was disappointing. After a few emails I finally got a refund. But my friend never got the gift:(

My product needed to be returned and Amy kept in communication with me to be sure I was able to mail back the item and receive credit for the product. She was very professional.

Even though I ordered the incorrect model, iTechDeals' customer service was very helpful in processing my refund and making sure that I was satisfied.

The initial response time was fast but I didn’t appreciate the lag time after I requested a refund and customer service wasn’t proactive in checking tracking information and responses to me. I had to reach out them to find out if my return package was received, almost a week after the package arrived. Anticipating of needs is something customer service can improve on. Also, if I have a return and I indicated I change my mind I shouldn’t have to give additional reasons as to why I’m returning a product.

I couldn't find my packages when they said they were delivered. I was upset because I had been waiting for them and shipping was delay. I submitted an email stated I didn't know where they were. It stated it was delivered on Sunday. On Monday after I send email my job called and said they just got my packages. I had received an email later that day that someone would get back to me. when they I had replied that I received them THANK YOU