iTechDeals.comReviews of itechdeals.com

I placed an order on 11/7 and chose priority shipping. It's 11/11 and I cannot even track my order yet. I have no idea what's going on with my order. Contacted customer service and it says 24 hours. 🙄. Not impressed. Today is Saturday 11/19. Still no trackable information on my order, except label printed. They suck. I want a refund. Never placing another order with Itech. The worst customer service.

I purchased a "refurbished" laptop from ITechDeals. There was nothing "refurbished" about it. My initial reaction was "You gotta be kidding me!" The item I received was in very bad banged up, dropped and stomped on condition and would not power up. If I had seen it in a thrift store for $5.00, I would have passed on it. I issued my concerns to ITechDeals Customer Support and received a variety of canned responses. They did send me an electronic return label, but given the fact that anyone would send such a thing and call it refurbished, I notified my credit card company immediately.

Found out days later one item I want most was not shipped , due to their miscalculation of inventory! How about offering to upgrade & send me another version?

They dont refurbush anything. They take untested used/returned stuff and sell it to you as "as good as new/complete" until you get it (weeks later). Then, after trying to convince you for a week that the missing parts dont really come with it (ie. the medium sized eargels for ear buds that a vast majority of people need) despite what the manufacturer's site says, they agree to give you a refund after you pay for trackable shipping. So now Im supposed to pay at least $5 in shipping to get my $9 refund. Yeah, ok! These people are unethical and slimey. Sure, some people got lucky with their orders (not being defective/damaged/missing parts), but dont count on it. First order from them. Last order from them. Too many better options out there. I dont know how they have the positive reviews that they have.

I purchased a refurbished Apple Watch, Series 1, along with a 2 year product replacement protection plan. I experienced problems with the watch locking the screen, and problems with tracking my walk. I was walking with a friend who also has an Apple watch, and we did not have the same walking speed. I also could not pair the watch with my earbuds. I purchased another watch from another vendor, and had none of these issues. I notified iTechDeals, and they told me to contact CPS for warranty work. I did so, sent the watch in, then received it back with a note that they found no problem with the watch. I have emailed iTechDeals twice more, and have only received an email that their emails must have gone to my spam folder. As I got that email, obviously they didn't answer me to begin with. At least I only spent about $130, but I don't appreciate being ignored. Will not buy anything from them again, and will tell my friends and family to avoid this website.

I forgot to add the warranty to my purchase. I sent emails and was told how to do this. Amy was very knowledgeable and helpful. Unfortunately the item I purchased sold out and I could not get the warranty the way I was instructed. After several emails Amy showed me how to go about doing this and I now have a one year replacement warranty for my watch which is going to be a gift. Thank you Amy!

Ordered a phone case, the money was taken out of my bank account right away, never got a confirmation e-mail or never seen the case. Please be careful with this site.

I purchased an Apple TV from iTech deals. I was so exicted, received the package (over 14 days from when I placed the order), and the system kept turning off. I tried it on other televisions and had the same results. I emailed iTech deals, they replied 2 days later and 2 days after that sent me a label to return the item. I tracked the return and they didn't send the refund back for close to 30 days! I ended up working with my credit card company to receive my refund. I don't care what the deals are, I'd rather work with a company that responds quickly when there is a broken item I purchased and refunds me my item when they receive the return, not 3 weeks after they receive the return.