iSunglassesReviews of isunglasses.com

I ordered an expensive frame, which arrived with a defective hinge. When I reported this fact, initially they did not respond. A week later I send a reminder. Their response: I reported the problem too late and should contact the manufacturer for warranty. I reported the problem 3-4 weeks after the item was delivered because I was abroad for a while at the time (the item actually was supposed to arrive before that but it was on back-order for a while). I explained this in a respons, but never received a reply after that. Very disappointing. Especially considering it was a $300+ purchase.

I submitted a order on April. They told me it will be processed in 3-5 days. one month passed, no response and no deliver. I have to send message to the company. They tell me to wait. Another month passed, still no deliver. I call to their customer desk to ask why. Guess what, the girl said I can cancel your order and hang up my call!!! This is the worst company, and the worst customer service.

I was reluctant to place an order because of the mixed reviews. However, I was very pleasantly surprised to find myself on the "happy customer" camp. The price was totally unbeatable and communications were sufficient - albeit without the typical customer service rep cheerfulness, which is not a problem in my book if the order is processed properly. The frame I ordered was on back-order - which I had been told before ordering - but it arrived quite a bit ahead of the expected date. A delivery address snafu that I was responsible for was handled very well, with flexibility and willingness to help me address and solve the problem by cancelling my order while holding the frames and then shipping it after I placed a new order 3 days later (wanted to wait for the paypal refund first). I was even able to get the facebook "like" discount on my second order and was very happy about that. I would order again and would recommend ordering from them.

I ordered a pair of Etnia Barcelona glasses. They were $179. I received a conformation email stating that I would receive an email in 3-5 days confirming shipment. No email came. I called the company a week after and they said it wasn't in stock but it would be shipped by Friday. No word by Friday. Called the company back, and the phone number had been disconnected. Emailed twice and never received a response. Finally called a 5th time and received a customer service rep who told me it would be another week before they received it. I cancelled my order. Very sketchy company.

Ordered a pair of tiffany sunglasses and paid for overnight shipping, after 6 days they still had not sent a conformation email for being sent and told me that the glasses were in stock but not physically in stock to send so they would not arrive on time. A freaking joke. So unprofessional.

Found Tiffany frames on another site for 155.55 so I submitted the website for the price match guarantee. I got an email in return saying that they wouldn't match the price even though they have a price match guarantee. They said that the 155 price was too close to the wholesale price they pay for the frames. So basically, they lie. They tell you they'll price match until there's not enough meat on the bone for them! Liars.

eMail from isunglasses.com: Dear Customer, Unfortunately I am showing that we will not be able to price match these glasses for you due to the fact that the price you saw them for is too low for us to match. Best Regards Customer Service 1-866-385-6534 Isunglasses.com

I ordered a Tom Ford sunglasses through Amazon.com, with Isunglasses being the third party seller. When the sunglasses arrived, it had a minor scratch on the lenses. I put that in my product review on Amazon. I was contacted by a customer representative at Isunglasses, saying they saw my review and would like to rectify the issue. He said he could either refund me for the sunglasses or I can return the sunglasses I have and they will exchange it. I agreed to an even exchange. I returned the sunglasses to Isunglasses. I contacted them 2 weeks later because I did not receive any confirmation saying the sunglasses were received or mailed. I spoke to the same representative whose name is Evan. He told me that they need to go through the returns and then they will ship the sunglasses to me. Two days later, I received a refund for the sunglasses. I contact Evan and asked why was the money refunded back to my account. I agreed to an even exchange. He said they don't have the sunglasses. They have all been discontinued. I said that is ridiculous, why offer to send me a different sunglasses without a scratch in the first place. If none was available. He then said i could order another sunglasses, however I would have to pay at the price through the website which was $245, I paid $130 for the sunglasses. I refused and demanded to speak with a manager. He then said you have your refund and hung up the phone on me. I called back to speak to a manager, only to find out that he is the manager. I was then hung up on again by another customer service which said she cannot change the price of the product. This is the worst customer service I have ever experienced. These people contacted me and basically made an arrangement and then did not come through on what was promised. This company is a scam and I would not recommend anyone else to purchase anything from them. They are extremely rude and does not care to meet the customer needs.