iStorageReviews of istorage.com

I paid my bill over the automated service since they said I could no longer use the automatic in payment since I changed my bank card information. The next day, I have a $70 charge and a $90 charge on my account and only a receipt for the $70 that I agreed to. I called for days and no answer. I sent a message in their website and no answer. Today I get a call from the local storage to ask if I want a refund just to be told that it will take 3-4 weeks to process!! Seriously? They stole money from me then told me it will be a month until they can pay me back. I, then, asked how I can avoid this later and was told they can't promise it won't happen again. It's bad enough you guys raise your rates at the drop of a hat, but THIS?! iStorage is a terrible company with awful customer service. I would not recommend using them.

When you enter the office on Orange st. Millville NJ right away you are greeted by friendly workers. Leslie and Renee are wonderful people . Friendly and helpful, even ask how your family is not even knowing them, that's a true compassionate worker who cares about their clients and who enjoys their work.

Great people and great units

The manager on Hwy 92 Havendale was very courteous and friendly. She went out of her way to assist me. This place is very clean and professional. Thanks so much, Ms. L Napier

Don't waste your money at the Aston facility. I've been only here for 9 months and my rent already increased. It is a high-dollar facility. These people are nice at first to get you into a unit after that they drop off their customer service skills. Last month I was locked out of my unit after paying the bill. They costed me money because of quipment that was in there to do my job. They acted like it wasn't their problem. But I had to pay for their mistake. They didn't offer anything off the rent for their mistake. All they did was treated me rudely. The property manager and the district manager need work on their customer service. Especially the district manager. She comes off as a wiseass. Also the unit that I rent when it rains you stand in a puddle of water to get to it. They should be taking some of their greed money and fixing the roads in there so you're not standing in water. So if you want to be taken advantage of then rent here. But this is your warning don't waste your money

Filthy, evil, nasty bad company that deserves to go out of business. These are the people to hate and despise. Who else RAISES their already obscene rates during a pandemic when people are out of work?? THESE GUYS. Horrible, disgusting units, blazing heat, and astronomic fees that they increase after a year. PUT THEM OUT OF BUSINESS where they belong. you'll be treated horribly and giving business to an evil company

They are OK. Just very expensive and increase fees often. You are also not able to change any credit card info on their site. Have to give over phone which I am not comfortable with. So its a pain to try and pay bill every month. I don't live in town anymore so can't go in person.

I am writing this complaint because I have 115 comic books stolen out of storage and they haven't done anything to find out what happened to my book.I had book sitting in there since  2013 through 2019. when I found out my books was missing, I called the office of  istorage On 8 Mile and Gratiot ,All I can say was” call the police” they are responsible for the 115 books missing when I put comic books in their storage facility. it was guaranteed that my items would be protected in there and it  wasn't. if you are reading this I want answers with a hundred and fifteen  books that came up missing.