iStorageReviews of istorage.com

Storage Companies that are part of a chain tend to change their names like babies change diapers. And their rates. My10X15 began, five years ago, at under $200. Oddly, this is the same rate displayed on the NSA Storage web site today. (NSA owns several Storage Units brands) Well, each year my rent increased at random times. I came to dread getting mail from them. But generally they were asking 10% to 20% more. Not a huge deal. But last week my rate soared from under $300 to just under $400! Why so much for an established renter when a new customer can rent for much less? I highly recommend you don't rent with any chain. It may take some work, but find a Storage Unit company that has one location, where the actual owner is accessible. I just rented a replacement unit for $210 instead of $392.24. From a nearly new facility, climate controlled, enclosed loading area, and bathroom as well. The rate is guaranteed for a year, and is also guaranteed to increase no more than 5% each year. And no commitment. So, there are facilities out there that won't distress you, and do not look to take advantage. As I suggested, beware of any that boast to be chains.

I have only ever had 1 great interaction with this company and that was with Nichole at the Fairview Location in Carson. Other than her the customer service has been rude. They really know how to make you only feel like a dollar sign. They dont allow for partial payments, they dont allow you to pay short term. You either pay in full or risk losing your entire life because your struggling. Their regional management team is a joke. Never called me back when i was told they would. If someone is at least trying to make any kind of payment you should be willing to take it and not put their stuff up for auction. Never getting a unit from them again in my life.

The credit card for auto-pay expired. The only way to contact the company to give a new card # was by phone. Repeated calls to the store went to voice mail. I did not want to leave the card number for security reasons. Being overseas, with a time difference, I didn't leave a call back #. When I finally connected, it was just a few days past my payment due date. I was charged a late fee. Getting nowhere with the store staff, I submitted a request for credit to Customer Service on their website. My complaints are: 1. No courtesy notice to inform my card was declined (as many other service providers do); 2. No alternative contact method, such as email; 3. No response from Corporate on my online request for credit of the late fee. I don't feel that my business is valued by this company.

Stay away from Burlington NJ Istorage. Their outdoor area is a playground for criminals. There are no cameras. Locks are cut from trailers. Tires are slashed. No security at all. Fence is easy to climb over. Staff is no help and is making no changes to make the area more secure. Should have known to stay away once I saw the condition of the property and landscaping. You’ve been warned

My rental started in Dec 2020 and my fee was $134/mo. With tax and administrative fees, the bill is $154/mo. The first payment was $179 which was the $154 plus a new rental charge. The next 3 months my bill was $154. On the fifth month, my bill jumped to $177/mo. I went to the office and asked about it and was told that IStorage raises rates every 3-6 months. I will be moving my stuff out as soon as I can finish cleaning out and painting my garage.

I had been with the storage 5 yrs prior to IStorage taking over. I received a letter in the mail from IStorage and the 1st paragraph was copied over by my mailing address. Red flag #1. They don't review before mailing. Went to pay my 2 storages and one was missing from the online bill pay. Sent 2 emails and 3 weeks later no response. Called in January and the women I spoke to said she would add my 2nd account and took the payment over the phone. It's now end of Feb and 2nd storage still isn't linked so I can pay online. Called again and the gentleman that answered said he would link the account as soon as we hung up. From conversation with both of these people neither of them apologized for not returning my emails nor that I have had to call two months in a row to get my storage added so I can pay the bill online. BUT they sure as heck would change me a late fee if I didn't do my part and pay the bill on time. Where has customer service gone these days? Prior company employees had great customer service and always answered emails timely. These folks act like I'm bothering them when I call. SAD, but might be time to move storages.

we come there every third month just to store our jeep for about 28 days usually , come on now really 220.00 and a 25.00 amazon gift card oh by the way we have never received. Personally i think thats outrageous for regular customers, simply storing a jeep.

Initial contract was great, however was disappointed that employee family members blocking unloading are on weekend. Not good.